Tatjana Manojlović's Location
Belgrade, RS
Tatjana Manojlović's Work
- Head of Retail Client Division @ Erste Banka Srbija
- Head of Transformation Office @ Air Serbia
- Project director, Digital Care @ Telenor IoT
- Project Director, Telenor Group @ Telenor IoT
- Director of Customer Care and Front Line Support @ Telenor IoT
- Front Line Support Director @ Telenor IoT
- Internal Support Manager, Customer Care @ Telenor IoT
- Strategy and Planning Assistant @ Mobtel
- Research Analyst @ University of Belgrade
Tatjana Manojlović's Education
- Univerzitet u Beogradu / University of Belgrade
MSc (Management and Economy in Transport and Communications)
2011 - 2014 - COPC Inc
CX Implementation Leader (Customer Service Management)
2014 - 2015 - Univerzitet u Beogradu
Master of Science (MSc) (Department of Transport and Traffic Engineering)
1993 - 1999
- COPC Inc.
Six Sigma Yellow Belt (Customer Service Management)
2015 - 2016
Tatjana Manojlović's Skills
- Performance Management
- Lean Six Sigma
- Business Process Outsourcing
- Agile and Waterfall Methodologies
- Strategy
- Contact Centers
- Project Planning
- Call Center
- Analysis
- Business Planning
Tatjana Manojlović's Summary
Tatjana Manojlović, based in Belgrade, RS, is currently a Head of Retail Client Division at Erste Banka Srbija, bringing experience from previous roles at Air Serbia, Telenor, Telenor Group and Telenor d.o.o.. Tatjana Manojlović holds a 2011 - 2014 MSc in Management and Economy in Transport and Communications @ Univerzitet u Beogradu / University of Belgrade. With a robust skill set that includes Performance Management, Lean Six Sigma, Business Process Outsourcing, Agile and Waterfall Methodologies, Strategy and more, Tatjana Manojlović contributes valuable insights to the industry. Tatjana Manojlović has 3 emails on RocketReach.
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