Tapashi de Email
Head CRM @ GroupL Services
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Tapashi de Location
- New Delhi, DL, IN
Tapashi de Work
- Head CRM @ (July 2024 - Present)
- Lead CRM @ (September 2023 - July 2024)
- Key Account Manager @ (April 2022 - August 2023)
- Customer Relationship Management- Assistant Manager @ (April 2014 - April 2022)
- Customer Relationship Manager @ (March 2007 - November 2011)
Tapashi de Education
- Assam Central University, Silchar
Bachelor’s Degree (Arts)
2002-2005 - Netaji Vidhya Bhawan Girls High School
Tapashi de Skills
- Customer Interaction
- Key Account Acquisition & Retention
- Customer Journey Mapping
- Attention to Detail
- Stakeholder Management
- Customer Satisfaction
- Accounting
- Key Performance Indicators
- Customer Loyalty
- Microsoft Excel
- Problem Solving
- Back Office Operations
- Service Delivery
- Vendor Management
- Customer Escalation Management
- Team Leadership
- Data Entry
- Key Account Mangement
- Backend Operation Support
- Management Information Systems (MIS)
- SPOC
- Invoice Processing
- Invoice Verification
- Accounts reconciliation
- Customer Relationship Management (CRM)
- Performance Management
- Team Management
- Business Development
- CRM
Tapashi de Summary
- Tapashi de, based in New Delhi, DL, IN, is currently a Head CRM at GroupL Services. Tapashi de brings experience from previous roles at GroupL Services, Quess IFMS, ServiceMaster Clean® and Media Pro Enterprise India Private Limited. Tapashi de holds a 2002 - 2005 Bachelor’s Degree in Arts @ Assam Central University, Silchar. With a robust skill set that includes Customer Interaction, Key Account Acquisition & Retention, Customer Journey Mapping, Attention to Detail, Stakeholder Management and more. Tapashi de has 1 emails on RocketReach.
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