2022 -2024 Head of Customer Experience, Human Development @
2021 -2022 Head of Customer Experience, Seeds @
2021 -2022 Director of Customer Support @
2019 -2020 Customer Experience Manager, Jaybird @
2020 -2021 Head of Customer Experience, Jaybird @
2018 -2019 Operations Supervisor @
2017 -2018 Operations Supervisor @
2017 -2017 Interim Operations Manager @
2017 -2017 Escalations Supervisor @
2015 -2017 Learning and Development Supervisor @
2014 -2015 Operations Supervisor @
2013 -2014 Customer Experience Team @
2011 -2013 Sr. Customer Support Representative @
2007 -2011 Sr. Credit Analyst @
Tanner Nelson Education
Western Governors University
Bachelor of Science - BS (Business Management)
2019-2021
Salt Lake Community College
Associate of Science - AS (Business Management)
2007-2011
Tanner Nelson Skills
Data Interpretation
Operational Excellence
Financial Performance
Service-Level Agreements (SLA)
Strategic Planning
Launches
Key Metrics
User Stories
Strategic Leadership
Strategy
Key Performance Indicators
A/B Testing
Community Management
Voice of the Customer
Team Building
Customer Experience
Vendor Management
Leadership Development
People Development
Change Management
Contact Center Operations
Contact Center Management
Customer Loyalty
Customer Satisfaction
Customer Support
Leadership
Data Analytics
Operations Management
Call Centers
Process Improvement
Contact Centers
Project Management
Performance Management
Data Analysis
Program Management
Team Leadership
Customer Service
Training
Coaching
Management
Customer Engagement
Communication
Public Speaking
Written Communication
Interpersonal Communication
Cross-functional Team Leadership
Problem Solving
Customer Service Management
Client Services
Performance Measurement
Performance Metrics
Escalations Management
Critical Thinking
Strategic Consulting
Tanner Nelson Summary
Tanner Nelson, based in Salt Lake City, UT, US, is currently a General Manager at TFL Games. Tanner Nelson brings experience from previous roles at Momentous, FullCircle and Logitech. Tanner Nelson holds a 2019 - 2021 Bachelor of Science - BS in Business Management @ Western Governors University. With a robust skill set that includes Data Interpretation, Operational Excellence, Financial Performance, Service-Level Agreements (SLA), Strategic Planning and more. Tanner Nelson has 2 emails and 2 mobile phone numbers on RocketReach.
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