Tamer Marshoud Email & Phone Number
Senior Customer Success Manager @ Aswat Telecom & Media
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Tamer Marshoud Location
- United Arab Emirates
Tamer Marshoud Work
- Senior Customer Success Manager @ (September 2019 - Present)
- Director Business Excellence @ (October 2018 - May 2019)
- Director Call Center and Telesales @ (March 2017 - September 2018)
- Call Center Manager @ (October 2015 - April 2016)
- Senior Customer Experience Manager @ (February 2013 - August 2015)
- Customer Care Manager @ Wi-tribe Jordan (Qtel Group) (April 2012 - January 2013)
- Contact Center Manager @ Viacloud (November 2007 - March 2012)
- Operations and Development Team Leader @ XPress Telecommunications (August 2006 - October 2007)
- Business Development Advisor @ XPress Telecommunications (March 2004 - August 2006)
- Call Center Team Leader @ (August 2002 - March 2004)
- Technical Engineer (Help desk) @ (February 2002 - August 2002)
Tamer Marshoud Education
- Princess Sumya University For Technology
B.Sc. (Electronics Engineering)
1996-2001
Tamer Marshoud Skills
- Telecommunications
- Team Leadership
- Troubleshooting
- Team Building
- Quality Assurance
- Customer Service
- VAS
- Negotiation
- GSM
- Team Management
- Customer Experience
- Microsoft Office
- Mobile Devices
- Operations Management
- CRM
- Customer Satisfaction
- WiMAX
- Wireless
- Customer Relations
- Key Performance Indicators
- Integration
- Testing
- Project Planning
- Software Documentation
- Microsoft Certified Professional
- Coaching
- Data Analysis
- Visio
- HTML
- Change Management
- Web Design
- Internet
- Knowledge Management
- Management
- Process Improvement
- Strategy
- Cross-functional Team Leadership
- Performance Management
- Outsourcing
- Organizational Reengineering
- Customer Retention
- Online Retail
- Intranet Portals
- Start-ups Management
- Training
- Sales Operations
- E-commerce
- Social Media
- Call Centers setup
- Omni-Channel Customer Experience
- IP
- Documentation
- Windows 95
- Windows XP Professional
- MCP
- KPI
- 3g
- Dreamweaver
- Java
- E Commerce
- Operations
- Cross Functional Team Leadership
- Hosting
- Call Centers
- Leadership
- SQL
- Windows XP
- Windows 9x
- QoS
- IIS
- Omni Channel Customer Experience
- Windows 7
- Windows Vista
- Start Ups Management
- Communication
- Telesales
- Lead Generation
- Pivot Tables
- Business Process Improvement
Tamer Marshoud Summary
- Tamer Marshoud, based in United Arab Emirates, is currently a Senior Customer Success Manager at ZIWO Cloud Call Center Software. Tamer Marshoud brings experience from previous roles at The Heart of Europe, citrussTV and MarkaVIP. Tamer Marshoud holds a 1996 - 2001 B.Sc. in Electronics Engineering @ Princess Sumya University For Technology. With a robust skill set that includes Telecommunications, Team Leadership, Troubleshooting, Team Building, Quality Assurance and more. Tamer Marshoud has 3 emails and 3 mobile phone numbers on RocketReach.
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