TalkIQ Information

TalkIQ helps businesses understand and take action on the most important insights from every voice conversation with their customers, throughout the customer journey. To do this, we’ve built proprietary enterprise speech recognition (ESR) and natural language processing (NLP) capabilities. TalkIQ enables client facing teams to, for the first time, take a scientific approach to understanding and acting on key moments with customers, including recognizing purchase intent, handling objections, responding to competitors, pricing, building rapport, closing, implementation, troubleshooting, renewal, and more. We’ve built TalkIQ to thrive in high volume sales and support environments, and it’s ready to drive efficiency throughout teams, reduce ramp and training time, drive more deals, and quantify the voice of the customer.