Talal Ibrahim Email

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2025 -now Head of Operations @
2019 -2024 Contact Center Operations Manager @
2022 -2023 Head of Supporting Functions Department (Training and Workforce Management) @
2019 -2024 Contact Center Manager @ ALMOSFAER
2022 -2023 Head of Training Department @ ALMOSFAER
2015 -2019 Contact Center Operations Manager @ Teleperformance
2015 -2019 Contact Center Manager @
2011 -2015 Call Center Assistant Manager @
2011 -2015 Contact Center Manager @
2008 -2011 Operations Supervisor @ Teleperformance
2008 -2011 Operations Supervisor @
2008 -2010 Sales Supervisor (Credit Cards and Loans) @
2008 -2010 Sales Supervisor @
2006 -2008 Sales Supervisor @ Daffy Doff Co.

Language
English
Fulent
Time Management
Microsoft Office
Negotiation
Project Planning
Customer Service
Microsoft Excel
Customer Satisfaction
Management
Operations Management
Leadership
Training
Coaching
Sales
Analysis
Customer Experience
Call Center
Team Management
Performance Management
Team Leadership
Telecommunications
Outsourcing
Team Building
Teamwork
Forecasting
• Excellent problem solving , communication skills and excellent interpersonal s
Ability to develop and motivate staff
Ability To listen
Negotiable
Planning and organizing
•Decision Maker
Risk Taking
Call Centers
Workforce Management
Vendor Management
Business Development
Human Resources
Recruiting
BPO
Budgets
CRM
Customer Retention
Call Center Development
Contact Centers
Account Management
Process Improvement
Service Delivery
Sla
Public Speaking
Project Management
Excellent Problem Solving
Mortgage Lending
Decision Maker

Talal Ibrahim, based in Cairo, Cairo Governorate, EG, is currently a Head of Operations at Alfa Medical Group. Talal Ibrahim brings experience from previous roles at Almosafer and ALMOSFAER. Talal Ibrahim holds a 1998 - 2002 Law in American/U.S. @ Cairo University. With a robust skill set that includes Language, English, Fulent, Time Management, Microsoft Office and more. Talal Ibrahim has 1 emails on RocketReach.