Synapse Software Information

At Synapse Software, we help organizations preserve and access critical service management data long after systems change. Our focus is simple: when you migrate from platforms like Cherwell, Ivanti Neurons, ServiceNow, or Jira Data Center, your historical data should remain fully accessible, usable, and secure—without the cost and complexity of keeping legacy systems alive. We work with IT teams, service providers, and enterprises navigating platform transitions, consolidations, or modernization initiatives. Instead of relying on static exports or read-only database backups, Cortex Archive provides structured, application-aware access to historical records—allowing teams to search, report, audit, and reference legacy data as if it were still live. Cortex Archive is purpose-built to support complex ITSM environments. With deep experience in Cherwell, Ivanti Neurons, ServiceNow, and Jira Data Center, we understand the data models, relationships, and compliance requirements that matter. That means faster implementations, cleaner archives, and more confidence when retiring production systems. Whether you're decommissioning on-prem infrastructure or simplifying your cloud footprint, Cortex Archive ensures your historical ITSM data remains accessible, compliant, and under your control—without unnecessary overhead. At Synapse Software, we believe retiring a system shouldn’t mean losing your data.