Sylvie Roy Email & Phone Number
Ditectrice Opérations de Paiements, Soutien et Recherches @ Desjardins
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Sylvie Roy Location
- Montreal, QC, CA
Sylvie Roy Work
- 2026 -now Ditectrice Opérations de Paiements, Soutien et Recherches @
- 2025 -2026 Directrice Opérations monétaires, Soutien et Recherches @
- 2021 -2025 Directrice Opérations Épargne @
- 2021 -2021 Directrice, Services conseils, évolution des centres de contact et expérience client @
- 2020 -2021 Directrice principale Opération et Experience clients @
- 2010 -2020 General Manager, National Customer Contact Centre @
- 2010 -2010 Manager, Performance Management and Chef de service - rendement du personnel @
- 2008 -2010 Client Operation Manager and Directrice exploitation et service client @
- 2005 -2008 Regional Manager - Strategic planning and analysis @
- 2000 -2005 Regional Manager - Customer Service - Operation Manager @
- 1998 -2000 BRANCH MANAGER @ LOOMIS ARMORED CAR
- 1997 -1998 Operation Manager Call Centre @
Sylvie Roy Education
- Université Laval
BAC (Administration des affaires)
1989-1996 - Cegep FX Garneau 1984-1986
- Collège Jésus-Marie de Sillery 1973-1984
Sylvie Roy Skills
- Strategic Planning
- Customer Service Management
- Operations Management
- Change Management
- Business Process Re-engineering
- Coaching
- Six Sigma
- Project Management
- Leadership
- Business Strategy
- Call Center
- Team Building
- Career Development
- Cross-functional Team Leadership
- Customer Service
- Call Centers
- Management
- Performance Management
- Team Management
- Human Resources
- Analysis
- Customer Experience
- Vendor Management
- Customer Satisfaction
- Employee Engagement
- Cross Functional Team Leadership
- Cross Functional Team
- Team Leadership
- Business Process
- Business Process Re Engineering
Sylvie Roy Summary
- Sylvie Roy, based in Montreal, QC, CA, is currently a Ditectrice Opérations de Paiements, Soutien et Recherches at Desjardins. Sylvie Roy brings experience from previous roles at Desjardins, Promethee Consultants and Vidéotron. Sylvie Roy holds a 1989 - 1996 BAC in Administration des affaires @ Université Laval. With a robust skill set that includes Strategic Planning, Customer Service Management, Operations Management, Change Management, Business Process Re-engineering and more. Sylvie Roy has 2 emails on RocketReach.
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