Sylvie Roy Email & Phone Number
Ditectrice Opérations de Paiements, Soutien et Recherches @ Desjardins
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Sylvie Roy Location
- Montreal, QC, CA
Sylvie Roy Work
- Ditectrice Opérations de Paiements, Soutien et Recherches @ (April 2026 - Present)
- Directrice Opérations monétaires, Soutien et Recherches @ (April 2025 - March 2026)
- Directrice Opérations Épargne @ (December 2021 - April 2025)
- Directrice, Services conseils, évolution des centres de contact et expérience client @ (August 2021 - December 2021)
- Directrice principale Opération et Experience clients @ (September 2020 - August 2021)
- General Manager, National Customer Contact Centre @ (December 2010 - September 2020)
- Manager, Performance Management and Chef de service - rendement du personnel @ (September 2010 - December 2010)
Sylvie Roy Education
- Université Laval
BAC (Administration des affaires)
1989-1996 - Cegep FX Garneau 1984-1986
- Collège Jésus-Marie de Sillery 1973-1984
Sylvie Roy Skills
- Amélioration continue
- Amélioration des processus d’affaires
- Analysis
- Business Process Re-engineering
- Business Strategy
- Call Center
- Call Centers
- Career Development
- Change Management
- Coaching
- Communication
- Contact Centers
- Cross-functional Team Leadership
- Customer Experience
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Employee Engagement
- Exploitation
- Gestion des talents
- Human Resources
- Leadership
- Leadership d’affaires
- Management
- Négociation
- Operations Management
- Performance Management
- Prestation de service
- Project Management
- Présentations
- Résolution de problèmes
- Sens de l’organisation
- Six Sigma
- Strategic Planning
- Team Building
- Team Management
- Techniques d’animation
- Vendor Management
- Cross Functional Team Leadership
- Cross Functional Team
- Team Leadership
- Business Process
- Business Process Re Engineering
Sylvie Roy Summary
- Sylvie Roy, based in Montreal, QC, CA, is currently a Ditectrice Opérations de Paiements, Soutien et Recherches at Desjardins. Sylvie Roy brings experience from previous roles at Desjardins, Promethee Consultants and Vidéotron. Sylvie Roy holds a 1989 - 1996 BAC in Administration des affaires @ Université Laval. With a robust skill set that includes Amélioration continue, Amélioration des processus d’affaires, Analysis, Business Process Re-engineering, Business Strategy and more. Sylvie Roy has 2 emails on RocketReach.
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