Senior Operations Manager @ (December 2022 - August 2026)
Operations Consultant (February 2026 - Present)
Chief of Staff (Consulting) @ (March 2024 - February 2026)
Operations Manager @ (August 2021 - December 2022)
Assistant Operations Manager @ (July 2019 - July 2021)
Senior Project Manager @ (December 2018 - August 2019)
End User Support Manager @ (January 2017 - December 2018)
Assistant Operations Manager @ (April 2016 - February 2017)
Lead Supervisor @ (September 2014 - April 2016)
Operations Supervisor @ (September 2013 - September 2014)
Customer Service Specialist @ (October 2011 - September 2013)
Customer Service Representative @ (March 2009 - October 2011)
Sylvia Sabir Education
Institute of Business Administration
High School Diploma (Digital Marketing)
2020-2021
Karachi University
Doctor of Philosophy - PhD (Ecology)
2013-2019
Sylvia Sabir Skills
Analysis
Analytical Skills
BPO
Botany
Business Process Outsourcing (BPO)
Business Reviews
CRM
Call Centers
Client Services
Coaching
Communication
Contact Center Management
Contact Centers
Customer Experience
Customer Relationship Management (CRM)
Customer Satisfaction
Customer Service
Customer Support
Escalations Management
Human Resources (HR)
IT Service Management
ITIL Certified
Leadership
MIS
Management
Management Information Systems (MIS)
Microsoft PowerPoint
Operations Management
People Management
Performance Management
Project Management
Report Writing
Reporting & Analysis
Team Leadership
Team Management
Teamwork
Technical Support
Time Management
Training
Writing
Strategic Planning
Business Planning
Business Process Outsourcing Bpo
Management Information Systems Mis
Project Planning
Business Strategy
Research
Customer Relationship Management Crm
Business Process Outsourcing
Customer Relationship Management
Management Information Systems
Sylvia Sabir Summary
Sylvia Sabir, based in Toronto, ON, CA, is currently a Senior Manager (HR, Ops and Risk) at FACE Coalition. Sylvia Sabir brings experience from previous roles at FACE Coalition, Self-Employed, MindHYVE.ai and ibex. Sylvia Sabir holds a 2020 - 2021 High School Diploma in Digital Marketing @ Institute of Business Administration. With a robust skill set that includes Analysis, Analytical Skills, BPO, Botany, Business Process Outsourcing (BPO) and more.
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