Suzy Neilan Email & Phone Number
Chief Executive Officer @ VCGLR
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Suzy Neilan Location
- Melbourne, VIC, AU
Suzy Neilan Work
- Chief Executive Officer @ (April 2025 - Present)
- Executive Director Strategy @ (July 2021 - April 2025)
- Executive Director - Service Delivery @ (September 2019 - July 2021)
- Director - Customer Experience @ (September 2018 - September 2019)
- General Manager, Department of Justice and Regulation @ Tenix Solutions BPO (October 2014 - February 2018)
- Account Director, Department of Justice and Regulation @ Tenix Solutions BPO (November 2013 - October 2014)
- Operations Manager @ Tenix Solutions BPO (March 2012 - November 2013)
- Commercial Relationship Manager - Telstra @ (August 2011 - February 2012)
Suzy Neilan Education
- Monash University
Executive Short Course (Climate Change & Business Risk: Developing a Strategic Approach)
2023-2023 - Australian Institute of Company Directors
Foundations in Directorship
2015-2015 - University of Reading
Bachelor of Arts (B.A.)
1993-1996 - George Mason University
Semester towards BA (American Government and Politics (United States))
1995-1995 - ANZSOG - The Australia and New Zealand School of Government
Executive fellow
- Saïd Business School, University of Oxford
Oxford Strategic Leadership Programme
2022
Suzy Neilan Skills
- Contact Centre
- People Management
- Change Management
- Customer Relations
- Call Center
- Start-ups
- Software Development
- Service Delivery
- Operations Management
- Outsourcing
- Process Improvement
- Workforce Management
- Telecommunications
- Employee Engagement
- BPO
- Business Analysis
- Business Intelligence
- Business Process
- Business Transformation
- Coaching
- Contact Centers
- Contract Management
- Call Centers
- Customer Experience
- Customer Retention
- Customer Service
- Executive Management
- Leadership
- Management
- Networking
- Performance Management
- Project Delivery
- Recruiting
- Relationship Management
- Solution Development
- Stakeholder Management
- Strategy
- Team Leadership
- Team Management
- Training
- Vendor Management
- Workforce Planning
- Customer Satisfaction
- Business Process Improvement
- Pre-sales
- Business Planning
- Business Development
- Pre Sales
- Account Management
- Microsoft Word
- Start Ups
- Strategic Planning
- Operations
Suzy Neilan Summary
- Suzy Neilan, based in Melbourne, VIC, AU, is currently a Chief Executive Officer at Victorian Gambling and Casino Control Commission. Suzy Neilan brings experience from previous roles at Environment Protection Authority Victoria (EPA), Victorian Building Authority and Tenix Solutions BPO. Suzy Neilan holds a 2023 - 2023 Executive Short Course in Climate Change & Business Risk: Developing a Strategic Approach @ Monash University. With a robust skill set that includes Contact Centre, People Management, Change Management, Customer Relations, Call Center and more. Suzy Neilan has 1 emails on RocketReach.
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