Suvarna Kumar Email
App and Cloud Support Senior Analyst (Major incident and Problem Manager) @ Accenture
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Suvarna Kumar Location
- Bengaluru, KA, IN
Suvarna Kumar Work
- App and Cloud Support Senior Analyst (Major incident and Problem Manager) @ (July 2024 - Present)
- Senior Engineer - Cloud and Infra Management (Major Incident Manager) @ (March 2023 - November 2023)
- Critical Incident Manager @ Teamsware Solution (August 2022 - May 2023)
- Associate Major Incident Manager @ (July 2021 - July 2022)
- Technical Support Engineer @ (November 2019 - August 2021)
Suvarna Kumar Education
- BMS Institute of Technology and Management
Master of Computer Applications - MCA (Computer Science)
2017-2019
Suvarna Kumar Skills
- Change Management
- Communication
- Computer Science
- Critical Incident Response
- Critical Incident Stress Management
- Cross-functional Collaborations
- Customer Escalation Management
- Customer Facing Roles
- EDR
- Engineering
- English
- IT Service Management
- ITIL Process Implementation
- Incident Management
- Information Technology
- Major Incident Management
- Microsoft Office
- Operations Management
- Post incident review
- Project Plans
- Queue Management
- RCA documentation
- Service Desk
- Service-Level Agreements (SLA)
- Stakeholder Management
- Systems Engineering
- Technical Assistance
- Technical Support
- Troubleshooting
- siam
Suvarna Kumar Summary
- Suvarna Kumar, based in Bengaluru, KA, IN, is currently a App and Cloud Support Senior Analyst (Major incident and Problem Manager) at Accenture. Suvarna Kumar brings experience from previous roles at LTIMindtree, Teamsware Solution, NTT and Infosys. Suvarna Kumar holds a 2017 - 2019 Master of Computer Applications - MCA in Computer Science @ BMS Institute of Technology and Management. With a robust skill set that includes Change Management, Communication, Computer Science, Critical Incident Response, Critical Incident Stress Management and more. Suvarna Kumar has 1 emails on RocketReach.
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