Sutherin-Melling Insurance Agency Inc Information

WE BELIEVE WE OFFER A RELATIONSHIP UNLIKE ANY YOU HAVE. Our staff average is over 20 years with the agency. That means we offer you continuity by having the same people available to you year after year. Your call is answered by people you know, not strangers. We do not use a number to identify you, we use your first name! We pride ourselves on our availability. If we are not available when you call we attempt to reach you within an hour of getting the message you left. It is our goal that we respond to all calls on the same day they are received. Our lives become more complex each year. For that reason, the products and services we offer are comprehensive and we are licensed to do business in 16 states to meet your needs. After Hours Calls: We attempt to provide you with 24 hour emergency contact numbers. These include our homes and cell phones as well as direct numbers to insurer claim departments. DO NOT HESITATE TO USE THESE NUMBERS IF YOU HAVE AN EMERGENCY! We recommend that you keep the rear page of this newsletter. One of the reasons we have adopted cellular technology is to improve the chances you will be able to reach us in an emergency even if our office phone lines are not working.