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Susie Long Location
Indianapolis, IN, US
Susie Long Work
Director of Customer Experience @ (August 2025 - Present)
Sr Director of Call Center Operations @ (June 2023 - August 2025)
Director of Business Insurance @ (May 2022 - June 2023)
Director @ (January 2022 - May 2022)
Manager @ (April 2021 - January 2022)
Service Center Business Manager - Call Center @ (September 2005 - April 2021)
Call Center Supervisor @ (January 1994 - February 2005)
Susie Long Skills
Coaching & Mentoring
Call Centers
Quality Assurance
Quality Management
Quality Auditing
Supervisory Skills
Insurance
Property & Casualty Insurance
Auto Claims
Claim
Coaching
Series 6
Management
Customer Service
Call Center Development
Call center start-up
Contact Center Management
Product Management
Performance Metrics
Employee Engagement
Lean Management
Team Building
Team Management
Contact Centers
Strategic Thinking
Strategic Leadership
Property And Casualty Insurance
Susie Long Summary
Susie Long, based in Indianapolis, IN, US, is currently a Director of Customer Experience at Orion180. Susie Long brings experience from previous roles at Renaissance Life and Health Insurance Company of America and Farmers Insurance. With a robust skill set that includes Coaching & Mentoring, Call Centers, Quality Assurance, Quality Management, Quality Auditing and more. Susie Long has 3 emails and 8 mobile phone numbers on RocketReach.
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