Sushmita Dey Email
Sr. Manager BI Change and Operations @ Webhelp
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Sushmita Dey Location
- Gurugram, HR, IN
Sushmita Dey Work
- 2023 - now Sr. Manager BI Change and Operations @
- 2019 - 2023 Manager @
- 2015 - 2019 Assistant Manager, BI, Webhelp India @
- 2012 - 2015 Team Leader, WFM @
- 2006 - 2012 Command Center Officer @
- 2003 - 2006 Science Educator @
Sushmita Dey Education
- LASS
(Chemistry and Biology)
Sushmita Dey Skills
- BPO
- Workforce Management
- Call Center
- Transition Management
- Service Delivery
- Outsourcing
- IEX
- Vendor Management
- Sla
- COPC
- Contact Centers
- Operations Management
- Team Management
- Process Migration
- Customer Satisfaction
- Offshoring
- Process Improvement
- Performance Management
- Customer Service
- Process Excellence
- Customer Experience
- Call Centers
- Quality Assurance
- Employee Engagement
- Inbound Marketing
- Business Process Improvement
- Business Process Outsourcing Bpo
- Business Process
- Business Process Outsourcing
Sushmita Dey Summary
- Sushmita Dey, based in Gurugram, HR, IN, is currently a Sr. Manager BI Change and Operations at Webhelp. Sushmita Dey brings experience from previous roles at Webhelp India, Webhelp, Webhelp UK and Convergys. Sushmita Dey holds a LASS. With a robust skill set that includes BPO, Workforce Management, Call Center, Transition Management, Service Delivery and more. Sushmita Dey has 1 emails on RocketReach.
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