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Sushmita Dey Location
Gurugram, HR, IN
Sushmita Dey Work
2023 -now Sr. Manager BI Change and Operations @
2019 -2023 Manager @
2015 -2019 Assistant Manager, BI, Webhelp India @
2012 -2015 Team Leader, WFM @ Webhelp UK
2006 -2012 Command Center Officer @ Convergys
2003 -2006 Science Educator @ LASS
Sushmita Dey Education
LASS
(Chemistry and Biology)
Sushmita Dey Skills
Customer Experience
BPO
Employee Engagement
Call Center
IEX
Customer Satisfaction
Process Excellence
Vendor Management
Team Management
Process Improvement
Quality Assurance
Offshoring
Workforce Management
Process Migration
Operations Management
Contact Centers
Business Process Outsourcing Bpo
Business Process
Customer Service
Sla
Business Process Improvement
Inbound Marketing
Outsourcing
Transition Management
Service Delivery
Call Centers
COPC
Performance Management
Business Process Outsourcing
Sushmita Dey Summary
Sushmita Dey, based in Gurugram, HR, IN, is currently a Sr. Manager BI Change and Operations at Webhelp. Sushmita Dey brings experience from previous roles at Webhelp India, Webhelp, Webhelp UK and Convergys. Sushmita Dey holds a LASS. With a robust skill set that includes Customer Experience, BPO, Employee Engagement, Call Center, IEX and more. Sushmita Dey has 2 emails on RocketReach.
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