Susanti Khanafi's Location
Jakarta, ID
Susanti Khanafi's Work
- Business-to-Consumer (B2C) Lead @ Horego
- Head Of Operations @ Cashbac
- Customer Service Manager Tokopedia-Traveloka Project @ PT VADS Indonesia
- Customer Service Manager Samsung Indonesia SEIN Project @ PT VADS Indonesia
- Customer Service Manager Online Dispute Resolution Tokopedia Project @ PT VADS Indonesia
- Customer Experience Lead @ Tokopedia
- Senior Operational Knowledge Editor @ Tokopedia
- Team Leader Operational Dispute @ Tokopedia
- Customer Care Operational Dispute @ Tokopedia
- Marketing Assistant @ PT Artakreasi Danekatama
Susanti Khanafi's Education
- University of Indonesia
Bachelors (Arabic Language, Arabic Language and Literature, Literature)
2009 - 2013
Susanti Khanafi's Skills
- Microsoft Office
- E Commerce
- Customer Experience
- Knowledge Management
- Dispute Resolution
- Customer Support
- Third Party Logistics
- Office Administration
- Trainer
Susanti Khanafi's Summary
Susanti Khanafi, based in Jakarta, ID, is currently a Business-to-Consumer (B2C) Lead at Horego, bringing experience from previous roles at Cashbac and PT VADS Indonesia. Susanti Khanafi holds a 2009 - 2013 Bachelors in Arabic Language, Arabic Language and Literature, Literature @ University of Indonesia. With a robust skill set that includes Microsoft Office, E Commerce, Customer Experience, Knowledge Management, Dispute Resolution and more, Susanti Khanafi contributes valuable insights to the industry.
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