Susan Yi Email & Phone Number
Manager, Customer Success @ Kolena
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Susan Yi Location
- San Francisco, CA, US
Susan Yi Work
- Manager, Customer Success @ (April 2024 - Present)
- Head Of Client Services, North America at test IO, an EPAM company (acquired April 2019) @ (August 2019 - April 2024)
- Team Manager, Client Services North America @ (March 2019 - August 2019)
- US Team Lead, Customer Success @ (June 2018 - March 2019)
- Customer Success Manager @ (October 2017 - June 2018)
- Customer Success Consultant @ (October 2016 - October 2017)
- Customer Success Manager @ (November 2015 - June 2016)
- DoubleDutch Customer Success Team Lead @ (April 2015 - October 2015)
- Customer Success Manager @ (May 2014 - April 2015)
- Knowledge Management Specialist @ (January 2012 - April 2014)
Susan Yi Education
- University of Illinois Urbana-Champaign
B.A. (French, Business)
- University of Illinois Urbana-Champaign
Bachelor's degree (French Language and Literature)
Susan Yi Skills
- Quality Assurance
- Microsoft Office
- Software Project Management
- Training Delivery
- CRM
- Knowledge Management
- Training
- Program Management
- Customer Service
- Management
- Software Quality Assurance
- Customer-focused
- Requirements Analysis
- Software Documentation
- Account Management
- E-Learning
- Business Process
- Agile Project Management
- Training Videos
- Captivate
- Agile Methodologies
- Best Practices
- Bug Tracking
- Business Reviews
- Client Services
- Customer Advocacy
- Customer Experience
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Support
- Data Analysis
- Github
- Hands-on Training
- Presentations
- Project Management
- Quality Center
- Requirements Gathering
- SDLC
- Salesforce.com
- Social Media
- Software Development Life Cycle (SDLC)
- Software Implementation
- Technical Documentation
- Training Manuals
- User Acceptance Testing
- Voice of the Customer
- Communications
- International Research
- IBM AIX
- Education
- Software Quality
- Canada
- Volume Sales
- Responsibility
- Detail
- E Learning
- Yahoo
- Technical Writing
- Commercial Real Estate
- Chicago
- Customer Information
- Art
- Accounts Payable
- Bowling
- Students
- Public Speaking
- Recording
- Business Correspondence
- Customer Focused
- Troubleshooting
- Restaurants
- Belmont
- Supplier Sourcing
- English Teaching
- Research
- Call Centers
- Microsoft Excel
- Customer Relationship Management Crm
- Software Project
- French
- Strategic Planning
- Administrative Assistance
- Applications
- Conversation
- Sales
- Technical Support
- Suppliers
- Microsoft Word
- Invoicing
- Databases
- Aesthetics
- France
- Retaining Customers
- Filing
- Project
- Questionnaires
- Computer Proficiency
- Software Development Life Cycle Sdlc
- Hands on Training
- Customer Relationship Management
- Software Development Life Cycle
Susan Yi Summary
- Susan Yi, based in San Francisco, CA, US, is currently a Manager, Customer Success at Kolena. Susan Yi brings experience from previous roles at test IO. Susan Yi holds a B.A. in French, Business @ University of Illinois Urbana-Champaign. With a robust skill set that includes Quality Assurance, Microsoft Office, Software Project Management, Training Delivery, CRM and more. Susan Yi has 1 emails and 1 mobile phone numbers on RocketReach.
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