Susan Yi Email & Phone Number
Manager, Customer Success @ Kolena
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Susan Yi Location
- San Francisco, CA, US
Susan Yi Work
- 2024 -now Manager, Customer Success @
- 2019 -2024 Head Of Client Services, North America at test IO, an EPAM company (acquired April 2019) @
- 2019 -2019 Team Manager, Client Services North America @
- 2018 -2019 US Team Lead, Customer Success @
- 2017 -2018 Customer Success Manager @
- 2016 -2017 Customer Success Consultant @
- 2015 -2016 Customer Success Manager @
- 2015 -2015 DoubleDutch Customer Success Team Lead @
- 2014 -2015 Customer Success Manager @
- 2012 -2014 Knowledge Management Specialist @
Susan Yi Education
- University of Illinois Urbana-Champaign
B.A. (French, Business)
- University of Illinois Urbana-Champaign
Bachelor's degree (French Language and Literature)
Susan Yi Skills
- Quality Assurance
- Microsoft Office
- Software Project Management
- Training Delivery
- CRM
- Knowledge Management
- Training
- Program Management
- Customer Service
- Management
- Software Quality Assurance
- Customer-focused
- Requirements Analysis
- Software Documentation
- Account Management
- E-Learning
- Business Process
- Agile Project Management
- Training Videos
- Captivate
- Bug Tracking
- Communications
- International Research
- IBM AIX
- Education
- Training Manuals
- Software Quality
- Canada
- Customer Support
- Volume Sales
- Responsibility
- Detail
- Github
- E Learning
- Yahoo
- Technical Writing
- Commercial Real Estate
- Chicago
- Customer Information
- Art
- Accounts Payable
- Bowling
- Technical Documentation
- Software Implementation
- Students
- Public Speaking
- Recording
- Business Correspondence
- Customer Focused
- SDLC
- Troubleshooting
- Restaurants
- Belmont
- Supplier Sourcing
- English Teaching
- Research
- Call Centers
- Project Management
- Social Media
- Requirements Gathering
- Microsoft Excel
- Customer Relationship Management Crm
- Software Project
- French
- Strategic Planning
- Administrative Assistance
- Applications
- Conversation
- Customer Satisfaction
- Salesforce.com
- Agile Methodologies
- Sales
- Technical Support
- Suppliers
- Microsoft Word
- Quality Center
- Invoicing
- Databases
- Best Practices
- Aesthetics
- Data Analysis
- France
- Retaining Customers
- Filing
- User Acceptance Testing
- Project
- Questionnaires
- Computer Proficiency
- Software Development Life Cycle Sdlc
- Hands on Training
- Customer Relationship Management
- Software Development Life Cycle
Susan Yi Summary
- Susan Yi, based in San Francisco, CA, US, is currently a Manager, Customer Success at Kolena. Susan Yi brings experience from previous roles at test IO. Susan Yi holds a B.A. in French, Business @ University of Illinois Urbana-Champaign. With a robust skill set that includes Quality Assurance, Microsoft Office, Software Project Management, Training Delivery, CRM and more. Susan Yi has 1 emails and 1 mobile phone numbers on RocketReach.
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