AML and KYC Fulfillment Specialist @ (November 2016 - May 2017)
Learning Consultant @ (July 2010 - November 2016)
Trainer, Bank Deposit Operations @ (July 2010 - January 2012)
Specialist- Sales Support @ (February 2009 - July 2010)
Specialist, Workforce Performance @ (April 2004 - February 2009)
Quality Training Specialist, Sales Support @ (April 2003 - April 2004)
Team Leader @ (June 2000 - April 2003)
Susan Thomas Education
Virginia Commonwealth University
Bachelor or Science (Mass Communications)
1989-1992
Manchester High School 1984-1988
The George Washington University
Masters Certificate (Project Management)
Susan Thomas Skills
Access
Account Management
Business Process Improvement
Call Center
Call Centers
Change Management
Coaching
Customer Retention
Customer Satisfaction
Customer Service
Customer Support
Customer-Focused Service
E-Learning
Employee Training
Human Resources
Instructional Design
Instructor-led Training
Leadership
Management
Marketing
Microsoft Excel
Operations Management
Process Improvement
Program Management
Project Management
Risk Management
Sales
Sales Management
Sales Operations
Selling
Software Documentation
Team Building
Team Leadership
Telecommunications
Training
Training Coordination
Troubleshooting
Vendor Management
Workshop Facilitation
people leader
Susan Thomas Summary
Susan Thomas, based in Moseley, VA, US, is currently a Talent Activation Coordinator at CareTalk Health. Susan Thomas brings experience from previous roles at Capital One. Susan Thomas holds a 1989 - 1992 Bachelor or Science in Mass Communications @ Virginia Commonwealth University. With a robust skill set that includes Access, Account Management, Business Process Improvement, Call Center, Call Centers and more. Susan Thomas has 1 emails and 2 mobile phone numbers on RocketReach.
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