Susan Steele Email & Phone Number
Head of Pensions Administration, Private Sector @ Capita
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Susan Steele Location
- United Kingdom
Susan Steele Work
- 2026 -now Head of Pensions Administration, Private Sector @
- 2025 -2026 Senior Operations Manager @
- 2017 -2025 Operations Manager @
- 2014 -2017 Customer Operations Manager @
- 2007 -2014 Head of Customer Services @
- 2004 -2007 Team Manager UK and European Contact Centre @
- 2003 -2004 Team Leader @
- 2000 -2002 Team Manager @
- 1998 -2000 Insurance Advisor @
Susan Steele Education
- The Open University
MBA, Strategy, Operations, Creativity & Innovation (Strategy, Operations, Creativity & Innovation)
2006-2009 - The Open University
2:1 Hons, Psychology (Psychology)
2001-2005 - University of Glasgow
Psychology (Psychology)
1997-1999
Susan Steele Skills
- Contact Centers
- Performance Management
- Call Center
- Customer Experience
- Coaching
- Change Management
- Employee Engagement
- Recruiting
- Outsourcing
- Insurance
- Team Leadership
- Customer Service
- Customer Retention
- Talent Management
- Business Process Improvement
- BPO
- Recruitment Advertising
- Culture Change
- Team Building
- Performance Improvement
- Call Centers
- Leadership
- Management
- Stakeholder Management
- CRM
- Team Management
- Strategy
- Business Transformation
- Service Delivery
- Project Delivery
- Customer Satisfaction
- Workforce Management
- Training Delivery
- Process Improvement
- Operations Management
- Relationship Management
- Training
- Services
- Public Speaking
- Operations
- Customer Relationship Management Crm
- Project Management
- Consumer Services
- Customer Relationship Management
Susan Steele Summary
- Susan Steele, based in United Kingdom, is currently a Head of Pensions Administration, Private Sector at Capita. Susan Steele brings experience from previous roles at Capita, Virgin Media and The Indigo Lighthouse Group. Susan Steele holds a 2006 - 2009 MBA, Strategy, Operations, Creativity & Innovation in Strategy, Operations, Creativity & Innovation @ The Open University. With a robust skill set that includes Contact Centers, Performance Management, Call Center, Customer Experience, Coaching and more. Susan Steele has 2 emails and 1 mobile phone numbers on RocketReach.
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Top Capita Employees
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