Susan Roberts Email & Phone Number
Head of LTC Customer Care Transformation (Senior Vice President) @ John Hancock Financial Services
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Susan Roberts Location
- Boston, MA, US
Susan Roberts Work
- Head of LTC Customer Care Transformation (Senior Vice President) @ (November 2023 - Present)
- Head of LTC Customer Care Transformation; Head of Global Integration Enablement; SVP @ (November 2023 - Present)
- Head of U.S. Strategy, Transformation and Continuous Delivery (Senior Vice President) @ (March 2018 - December 2023)
- Principal, Founder @ Roberts Strategic Consulting (January 2017 - January 2018)
- Senior Vice President, Strategic Planning and Execution @ (January 2011 - January 2016)
- Vice President, Web Strategies and Solutions @ (January 2007 - January 2011)
- Vice President, Global Business Solutions @ (January 2003 - January 2007)
- Assistant Vice-President, Extranet Business Manager @ (January 2000 - January 2003)
- Assistant Vice-President eCommerce @ (January 1998 - January 2000)
- Senior Program Manager eCommerce @ New England Financial (January 1997 - January 1998)
- Senior Project Manager @ Bank of Boston (January 1994 - January 1997)
- Database Manager @ Bank of Boston (January 1992 - January 1994)
Susan Roberts Education
- Suffolk University - Sawyer Business School
MBA
- Syracuse University
BA (Mathematics)
Susan Roberts Skills
- Financial Services
- Asset Management
- Strategy
- Management
- Investments
- Organizational Leadership
- Vendor Management
- Project Management
- Program Management
- Digital Strategy
- E-commerce
- Fixed Income
- Equities
- Alternative Investments
- Databases
- Mutual Funds
- CRM
- Email Marketing
- Hedge Funds
- Portfolio Management
- Enterprise Data
- Business Analysis
- Business Relationship Management
- Information Delivery
- Information Technology
- Trading Systems
- Communication
- Negotiation
- Customer Relationship Management (CRM)
- Sales
- Enterprise Risk Management
- Marketing
- Loan Modifications
- Operational Risk Management
- Community Banking
- Business Development
- E Commerce
- Fdic Loss Share
- Commercial Banking
- Risk Management
- Credit Analysis
- Regulatory Compliance
- Credit Risk
- Integration
- Model Risk Management
- Banking
- Customer Relationship Management Crm
- Customer Relationship Management
Susan Roberts Summary
- Susan Roberts, based in Boston, MA, US, is currently a Head of LTC Customer Care Transformation (Senior Vice President) at John Hancock. Susan Roberts brings experience from previous roles at John Hancock, Roberts Strategic Consulting and MFS Investment Management. Susan Roberts holds a MBA @ Suffolk University - Sawyer Business School. With a robust skill set that includes Financial Services, Asset Management, Strategy, Management, Investments and more. Susan Roberts has 2 emails and 2 mobile phone numbers on RocketReach.
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