Business Supervisor @ WOW CVA (August 2012 - Present)
Customer Service Supervisor @ Knology (August 2009 - Present)
CSR supervisor @ Knology (January 2000 - September 2012)
Susan Otto Education
University of Phoenix
MBA (Business Administration)
2004-2007
Susan Otto Skills
Broadband
Business Management
Business Supervisor
Call Center
Call Center Development
Call Centers
Computer Network Operations
Customer Retention
Customer Satisfaction
Customer Service
In charge of 3 payment centers
Networking
Regulatory Compliance
Technical Support
Telecommunications
Telephony
Troubleshooting
Vendor Management
VoIP
Wireless
Business Development
Business Analysis
Strategic Planning
SQL
Susan Otto Summary
Susan Otto, based in Valley, AL, US, is currently a Regulatory Compliance Analyst at WOW! Internet, Cable & Phone. Susan Otto brings experience from previous roles at WOW! Internet, Cable & Phone, WOW CVA and Knology. Susan Otto holds a 2004 - 2007 MBA in Business Administration @ University of Phoenix. With a robust skill set that includes Broadband, Business Management, Business Supervisor, Call Center, Call Center Development and more. Susan Otto has 2 emails on RocketReach.
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