Susan Niles Email & Phone Number

Lead, Customer and Project Insights - Technical Project Manager @ Leidos

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Susan Niles Location

United States

Susan Niles Work

Lead, Customer and Project Insights - Technical Project Manager @ (March 2025 - Present)
Manager, Organizational Change Management (OCM) @ (July 2023 - Present)
Senior Organizational Change Management Consultant @ (December 2017 - Present)
IT Project Manager - Data Loss Prevention @ (April 2022 - January 2023)
Senior Client Manager - United Healthcare and Project Manager @ (May 2017 - August 2017)
Project Director - Federal Agencies @ (June 2015 - May 2017)
Senior Relationship Manager @ Credible Behavioral Health Software (July 2014 - May 2015)
Senior IT Relationship Manager, Partner Programs @ (January 2013 - January 2014)
Director of Client Services @ Anthelio Healthcare Solutions (September 2005 - October 2009)

Susan Niles Education

Midland College 2012
The Johns Hopkins University
(Humanities)
1993-1995
Old Dominion University
Bachelor of Arts (International Relations)

Susan Niles Skills

Management
Program Management
Leadership
Project Management
Healthcare Information Technology
Integration
Process Improvement
Information Technology
Collaborative Problem Solving
Customer Engagement
Relationship Management
SDLC
Troubleshooting
Team-oriented
Analysis
Vendor Management
IT Service Management
Project Planning
Account Management
Business Process Improvement
EHR
IT Management
Business Requirements
Positive Team Player
IT Strategy
Requirements Analysis
Stakeholder Management
Software Implementation
Client Service Oriented
IT Solutions
Enthusiastic self-starter
ITIL
Problem Solving
Software Project Management
Stakeholder Engagement
Client Liaison
Requirements Gathering
Strategic Communications
Communications Planning
Strategic Planning
Training
Federal Government
EPA
Federal Government Relations
U.S. Department of Defense
HHS
Government
Microsoft Office
Salesforce
Change Management
Artificial Intelligence (AI)
Business Transformation
Change Communications
Change Consulting
Change Impact Analysis
Change Initiatives
Change Readiness
Client Delivery
Customer Experience
Customer Service Management
Digital Transformation
Executive Leadership
Executive Visibility
Executive-level Communication
Implementation Plans
Internal Communications
Mergers & Acquisitions (M&A)
Negotiation
Organization Skills
Organizational Behavior
Organizational Initiatives
Organizational Psychology
Presentation Skills
Presentations
Public Trust
Readiness Assessments
Relationship Building
Team Leadership
Technology Change Management
Writing
EMR
Project Portfolio Management
Social Media Marketing
Databases
HIPAA
Marketing Communications
Client Services
Agenda
Consulting
Portfolio
Workflow
Educational Materials
Regulations
Tracker
Schedules
Behavioral Health
Project Work
Manuals
Supports
Think Outside the Box
Point of Contact
CRM
Oversight
Internal Teams
SharePoint
Coaching
Needs Analysis
Application Development
Philosophy
Operations
Accounting
Organizational Structure
Real Estate
Facilities Management
Executive Positions
Concepts
Amendments
Monitors
Driving
Assessment Tools
Reporting
Total Cost of Ownership
Customer Information
Demos
Key Management
Perspective
Business Insights
Governance
Process Analysis
JIRA
Coordinated
Customer Satisfaction
Mineral Exploration
Customer Support
Performance Management
LinkedIn
Customer Retention
Sales and Marketing
Technical Issues
RFI
Software
Analytical Skill
Appraisals
Patient Outcomes
Community
Revenue
Visio
Agency Agreements
Business Case
Web Content
Guidance
Csms
Technology Products
Business Services
Software Design
Channel
NetSuite
Manages
Business Units
Legal
Reality
Rehabilitation
Coe
Responsibility
Functional Specifications
Planning
Defense
Communication
Milestones
Client Focused
Reports
Scheduling
HR
Security
Contractor Management
Officers
Baltimore
Home Care
Business Alignment
Technical Support
Delivery
Training Material
Advocacy
Docs
Business Process
Niles
Human Resources
Client Education
Policy
Hospitals
Business Development
Strategic Business
Sexual Harassment
Business Analysis
High Profile
Executive Management
SOW
User Groups
Training Coordination
DBMS
Escalation
Healthcare
Keys
Ironmail
System
Resolve Issues
Social Media
Resolving Issues
Sleep
Community of Practice
Reviews
Entrepreneurship
Obtain
Concept of Operations
Pricing
Coordination
Debate
Hardware
Access Lists
Software Documentation
Cost
Advertising Agency
SQL
User Training
Structured Finance
Optimization
Escalation Process
Flexible
Military
Home
Voluntary
Sense of Urgency
Google
Strategy
Ers
Operational Issues
Nursing Homes
Materials
Clinics
Information Management
Sage Act
Workforce
Committees
Due Diligence
Quality Improvement
PMO
Job Descriptions
Employee Training
Cash Flow Forecasting
Retaining
Product Demonstration
Issue Resolution
Change Requests
Coordinate
Large Projects
Trusting
Talking Points
Amdocs Clarify
New Initiatives
Partner Engagement
Education
Employee Recognition
Design
DoD
Cost Savings
New Process
Deliverables
Market
Wikis
CDC
Drafting
Product Management
Quarter
Mentoring
Section 508
Gateway
Financial Statements
Client Side
Provision
Risk Assessment
Work Processes
Streamlining
Flows
Marketing
Outsourcing
Resolve
Root Cause
Sla
Pain Management
Call Monitoring
Ownership
International Studies
Business Systems Analysis
Reston
Recruiting
System Monitoring
Product Requirements
Project Leadership
Directors
Sows
New Business Opportunities
Team Oriented
Incident Management
Contractual Agreements
Service Lines
Status Reports
Confluence
Microsoft Word
Advocate
Offshore
Enthusiastic Self Starter
Strategies
Salesforce.com
Site Visits
User Requirements
Microsoft Excel
Business Rules
System Upgrades
Procurement
Customer Service
Supervisory
Proposal Writing
Property Management Systems
Start Ups
Secure Messaging
SaaS
Approvals
Performance Reviews
Acf
Internal Audit
Steering
Messaging Security
Project Managers
Resources
Interviews
Capital
Utilization
Applications
Security Clearance
Magellan
Timelines
Roll Outs
New Account
Documentation
Human Services
New Hire Orientations
Suite
Liaison
Specifications
Scorecard
End Users
Humanities
HR Policies
Accountability
Stakeholders
Calls
Complaints
Internal Customers
Assumptions
Online Support
HIT
Trusted Advisor
Management Development
Usa
Agreement
Project Oversight
Mid Tier
Hiring
Testing
ECC
Assessment
Sunset
Compliance
Acute Care
Authentication
Meetings
Baseline
Cerner
Research
Scope Management
Staff Management
Author
IT Service Delivery
Level 5
Identifies
Field Service
Electronics
PowerPoint
Customer Communication
Business Relationship Management
Data Collection
New Services
Yammer
Configurations
Meaningful Use
Network Systems
Factor
Ola
International Health
APIs
Streamline
Environmental Protection
Benchmark
Diagrams
Active
Acts
Implementation of Projects
Marketing Materials
C Level
Epcs
Privacy Law
C
On Call
Tricare
Lists
Brochures
Sales
Project Plans
Partner Programs
Reporting Applications
Virginia
CSM
Portals
Client Facing
Project
Chcs
Evolve
Enterprise Software
Programming
Project Initiation
Surveying
IaaS
Budgets
Addressing
Software Procurement
Service Delivery
Acute

Susan Niles Summary

Susan Niles, based in United States, is currently a Lead, Customer and Project Insights - Technical Project Manager at Leidos. Susan Niles brings experience from previous roles at Leidos and Altruista Health. Susan Niles holds a Midland College. With a robust skill set that includes Management, Program Management, Leadership, Project Management, Healthcare Information Technology and more. Susan Niles has 3 emails and 1 mobile phone numbers on RocketReach.

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