Susan Kelso Email & Phone Number
Non Executive Director @ Aviation Australia
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Susan Kelso Location
- Brisbane, QLD, AU
Susan Kelso Work
- Non Executive Director @ (September 2025 - Present)
- Chief Experience Officer @ (August 2022 - Present)
- General Advisory Standing Committee Member @ (January 2022 - December 2025)
- Chief Customer Experience Officer @ (May 2019 - October 2021)
- General Manager Customer Experience @ (June 2018 - May 2019)
- Executive Lead - Customer Experience Transformation (contract) @ (July 2017 - March 2018)
- Head of Customer, Commercial and Velocity Technology @ (August 2015 - October 2017)
- Senior Management Consultant @ (July 2002 - August 2015)
- CEO and Managing Director - GTS and InTouch @ (January 2000 - June 2002)
- Business Project Manager (contract) @ (July 1998 - December 1999)
- Qantas IT - Manager QIKRES and DROID @ (May 1997 - July 1998)
- Customer Experience Manager (Global Contact Centres) @ (December 1995 - May 1997)
- Business Development and Area Account Manager @ (November 1994 - December 1995)
- Qantas Vacations - Reservations Control and Air Department Manager @ (September 1991 - November 1994)
- Reservations Sales Supervisor and A and Operations Manager and A and Customer Service Manager @ (June 1988 - September 1991)
Susan Kelso Education
- Swinburne University of Technology
Post Graduate Diploma of Commerce (Commerce)
- Swinburne University of Technology
Graduate Certificate
- William Angliss Institute
Certificate of Business Studies (Tourism and Travel)
- Swinburne University of Technology
Master's degree (Commerce)
Susan Kelso Skills
- Change Management
- Management
- Strategic Planning
- Business Transformation
- Leadership
- Project Management
- Executive Coaching
- Business Process...
- Culture Change
- Stakeholder Engagement
- People
- Strategy
- Governance
- Leadership Development
- Senior Stakeholder...
- Team Leadership
- Business Planning
- Team Building
- Business Process
- Internal Communications
- Relationship Management
- Corporate Communications
- Stakeholder Management
- Relationship Building
- Senior Stakeholder Management
- Business Process Improvement
- Digital Strategy
- Customer Experience Transformation
- Consulting
Susan Kelso Summary
- Susan Kelso, based in Brisbane, QLD, AU, is currently a Non Executive Director at Aviation Australia. Susan Kelso brings experience from previous roles at Beyond Blue, auDA - .au Domain Administration Ltd., Department of Transport and Comparethemarket.com.au. Susan Kelso holds a Post Graduate Diploma of Commerce in Commerce @ Swinburne University of Technology. With a robust skill set that includes Change Management, Management, Strategic Planning, Business Transformation, Leadership and more. Susan Kelso has 1 emails and 1 mobile phone numbers on RocketReach.
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