Susan Johnson Email & Phone Number
Director, Global Support Services @ K&L Gates
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Susan Johnson Location
- Pittsburgh, PA, US
Susan Johnson Work
- 2018 -now Director, Global Support Services @
- 2016 -2018 Director, Global Shared Business Services @
- 2016 -2016 National Co-Chair, Valor@Liberty Veterans Employee Resource Group @
- 2014 -2016 Senior Lean Management Consultant @
- 2008 -2014 Director, Customer Response Center Operations @
- 2006 -2008 Customer Response Center Service Team Manager @
- 2004 -2006 Direct Response Center Manager of Sales Support and Customer Service @
- 1998 -2004 Customer Response Center Service Assist and Service Team Frontline Manager @
- 1984 -1992 Management Engineer (TQM Certified - AFSC 3U0X1) @
- 1980 -1984 Avionics Electrical Systems Technician @
Susan Johnson Education
- Leadership Pittsburgh XXXIX 2022-2023
- University of Phoenix
Masters (Management and Human Resource Management)
2008-2011 - University of Phoenix
Bachelor of Science (Business Management)
2005-2007 - Community College of the US Air Force
Associates in Electrical Technology (Aeronautics)
1981-1987
Susan Johnson Skills
- Customer Satisfaction
- Leadership
- Forecasting
- Insurance
- Property & Casualty Insurance
- Process Improvement
- Workforce Management
- Call Center
- Underwriting
- Customer Service
- Team Building
- Team Leadership
- Change Management
- Vendor Management
- Claim
- Call Centers
- Customer Experience
- Coaching
- Strategy
- Start-ups
- Operations Management
- Human Resources
- Training
- Quality Assurance
- Motivational Speaking
- Strategic Planning
- Sales
- Mentoring
- Direct Sales
- Sales Operations
- Employee Engagement
- New Business Development
- Negotiation
- Business Analysis
- Customer Retention
- Analysis
- Business Process Improvement
- Outsourcing
- Cross-functional Team Leadership
- Performance Management
- CRM
- Employee Benefits
- Policy
- Risk Management
- Recruiting
- General Insurance
- Lean Manufacturing
- Liberty
- Analytical Skills
- Professional Mentoring
- SQL
- Contact Centers
- Start Ups
- Cross Functional Team Leadership
- Marketing
- Property and Casualty Insurance
Susan Johnson Summary
- Susan Johnson, based in Pittsburgh, PA, US, is currently a Director, Global Support Services at K&L Gates. Susan Johnson brings experience from previous roles at K&L Gates, Liberty Mutual Insurance and Liberty Mutual Insurance Group. Susan Johnson holds a 2022 - 2023 Leadership Pittsburgh XXXIX. With a robust skill set that includes Customer Satisfaction, Leadership, Forecasting, Insurance, Property & Casualty Insurance and more. Susan Johnson has 1 emails and 1 mobile phone numbers on RocketReach.
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