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Susan Jerlow Location
Franktown, CO, US
Susan Jerlow Work
Vice President Enterprise Applications @ (January 2019 - Present)
Vice President Information Systems @ (July 2016 - January 2019)
Engagement Manager and Service Cloud Practice Lead @ (March 2015 - July 2016)
Principal Consultant and Founder @ (November 2011 - April 2015)
Director of CRM Customer Engagement @ (February 2014 - September 2014)
Service Cloud Practice Director @ Closedwon (February 2012 - October 2013)
Executive Director @ (September 2010 - November 2011)
IT Director and Call Center Applications @ (October 2006 - September 2010)
Director, Software Development @ (May 2001 - May 2006)
Director, Ecenter Support @ (January 2000 - March 2001)
Director, Software Quality and Product Support and Maintenance and Customer Satisfaction @ (January 1995 - January 2000)
President and Chief Executive Officer @ West One Federal Credit Union (May 1982 - August 1994)
Susan Jerlow Education
University of Phoenix
Bachelor Of Arts (Business Management)
1997-1999
California State University - East Bay
(Business Administration)
1979-1982
SALINAS HIGH SCHOOL 1973-1975
Susan Jerlow Skills
Agile Methodologies
Agile Project Management
Analysis
Analytics
Artificial Intelligence (AI)
Behavioral Health
Business Analysis
Business Intelligence
Business Process
Business Process Improvement
Business Transformation
CRM
Call Centers
Cloud Computing
Data Governance
Data Warehousing
ERP
Electronic Health Records (EHR)
Electronic Medical Record (EMR)
Enterprise Architecture
Enterprise Content Management
Enterprise Software
Functional Design
Healthcare
IT Enabled Business Transformation
IT Management
IT Strategy
ITIL
Integration
Leadership
Outsourcing
PMO
PMP
Platform as a Service (PAAS)
Pre-sales
Process Improvement
Product Owner Enterprise Data
Product Road Mapping
Professional Services
Professional Services Delivery
Program Management
Project Management
Project Portfolio Management
Requirements Analysis
Requirements Gathering
Robotic Process Automation (RPA)
SDLC
SaaS
Salesforce.com
Salesforce.com Certified Advanced Administrator
Salesforce.com Certified Force.com Developer
Salesforce.com Certified Service Cloud Consultant
Salesforce.com Implementation
Scaled Agile Framework
Scrum
SharePoint
Software Development
Software Project Management
Software as a Service (SaaS)
Solution Architecture
Telecommunications
Testing
Training
Training Development & Delivery
Vendor Management
Susan Jerlow Summary
Susan Jerlow, based in Franktown, CO, US, is currently a Vice President Enterprise Applications at Eating Recovery Center. Susan Jerlow brings experience from previous roles at Professional Case Management, Bluewolf, an Ibm Company, Edify and Hca. Susan Jerlow holds a 1997 - 1999 Bachelor Of Arts in Business Management @ University of Phoenix. With a robust skill set that includes Agile Methodologies, Agile Project Management, Analysis, Analytics, Artificial Intelligence (AI) and more. Susan Jerlow has 3 emails and 5 mobile phone numbers on RocketReach.
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