Susan Friedman's Location
Toronto, Ontario, Canada
Susan Friedman's Work
- Vice President, Service Delivery @ Sun Life
- Managing Director, SLIM Transformation @ Prime Advisors, Inc.
- AVP, IT Service Management Excellence @ Sun Life Financial
- Director, International Banking, IT Outsourcing Management @ Scotiabank
- Director, Telecommunications @ Scotiabank
- Senior Manager, Voice Services @ Scotiabank
- Senior Project Manager @ Bell
- Associate Director, IT Technical Support @ Bell
- Manager, Telecommunications @ 360networks
Susan Friedman's Education
- Durham University Business School
MBA (Master of Business Administration)
- McGill University
Graduate Diploma in Management
1994 - 1996 - McGill University
B. Sc (Math and Computer Science)
- McGill University
Certificate of Proficiency, Spanish (Languages)
- McGill University
Bachelor's degree (Mathematics and Computer Science)
Susan Friedman's Skills
- IT Service Management
- Outsourcing Management
- Cross-functional Team Leadership
- Telecommunications
- Negotiation
- ITIL v3 Foundations Certified
- ITIL Process Implementation
- Vendor Management
- Strategic Communications
- MBA
Susan Friedman's Summary
Susan Friedman, based in Toronto, Ontario, Canada, is currently a Vice President, Service Delivery at Sun Life, bringing experience from previous roles at SLC Management, Sun Life Financial and Scotiabank. Susan Friedman holds a MBA in Master of Business Administration @ Durham University Business School. With a robust skill set that includes IT Service Management, Outsourcing Management, Cross-functional Team Leadership, Telecommunications, Negotiation and more, Susan Friedman contributes valuable insights to the industry. Susan Friedman has 3 emails on RocketReach.
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