2022 -
2024 Director Digital Experience Management @
2021 -
2022 Managing Director - Solutions @
2019 -
2021 Senior Director of Customer Experience @
2015 -
2018 Head of Customer Service @
2011 -
2014 Head of Customer Care @
2010 -
2011 Global Customer Loyalty Director @
2009 -
2010 Director Customer Operations @
2005 -
2009 Director - CRM and Self-Service @
Susan Caesar Skills
Digital Strategy
Customer Experience
Organizational Design
Digital Transformation
Strategy
Direct Marketing
Customer Relationship Management Crm
E Commerce
Stakeholder Management
B2b
Call Center
Sales
Telecommunications
Team Management
Workforce Management
Contact Centers
Marketing
Change Management
Customer Service
Management
Coaching
Outsourcing
Mobile Devices
Call Centers
CRM
Performance Management
Customer Relationship Management
Susan Caesar Summary
Susan Caesar, based in Chicago, IL, US, is currently a Director of Artificial Intelligence at International Coaching Federation. Susan Caesar brings experience from previous roles at humainorg, Airbnb and Lightful. With a robust skill set that includes Digital Strategy, Customer Experience, Organizational Design, Digital Transformation, Strategy and more. Susan Caesar has 2 emails and 2 mobile phone numbers on RocketReach.
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