Susan Brown Email & Phone Number
Head of Travel Operations @ Capital One
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Susan Brown Location
- Chesterfield, MO, US
Susan Brown Work
- 2025 -now Head of Travel Operations @
- 2021 -now Vice President Operations @
- 2020 -2021 Leader Business Automation @
- 2016 -2021 Vice President, Customer Service and Contracting @
- 2004 -2013 Director, Customer Service @
- 2007 -2011 Director, ERP Project Leader @
Susan Brown Education
- Western Governors University
Susan Brown Skills
- SAP
- Process Improvement
- Strategic Planning
- Consumer Products
- Six Sigma
- Lean Manufacturing
- Product Development
- Cross-functional Team Leadership
- Continuous Improvement
- Customer Service
- Call Center Development
- Voice of the Customer
- Data Analysis
- Organizational Development
- Vendor Partnerships
- Call center start-up
- Department Reorganization
- Customer Surveys
- Market Research
- Supply Chain
- Business Process
- Business Process Improvement
- Forecasting
- P&L Management
- Leadership
- Team Building
- Management
- SAP Products
- Supply Chain Management
- Contact Center Management
- Net Promoter Score
- Voice of the Customer Analysis
- P&L Operations
- Consumer Services
- Call Center Architecture
- Call Center Administration
- Workforce Management
- Change Management
- Data Analytics
- Third Party Vendors
- Customer Experience
- Business Strategy
- Business Analytics
- Six Sigma Black Belt
- Design for Six Sigma (DFSS)
- Microsoft Office
Susan Brown Summary
- Susan Brown, based in Chesterfield, MO, US, is currently a Head of Travel Operations at Capital One. Susan Brown brings experience from previous roles at Rocket Travel, Inc, a Booking Holdings Company, Bunge and Newell Rubbermaid. Susan Brown holds a Western Governors University. With a robust skill set that includes SAP, Process Improvement, Strategic Planning, Consumer Products, Six Sigma and more. Susan Brown has 3 emails and 2 mobile phone numbers on RocketReach.
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