2024 -now Head of Product Support Managers, Health @
2021 -2024 Head of Product Specialists and VOC (Fitbit and Google) @
2020 -2021 Director, Product Specialist and Voice-of-the-Customer @
2019 -2020 Global Customer Success and Contractual Services @
2016 -2019 Senior Manager - Pre-Sales and Strategic Partnerships (America and EMEA) @
2015 -2016 Senior Strategist, Pre-Sales and OEM Solutions @
2009 -2015 Senior Manager – Global Customer Advocacy and Customer Satisfaction @
2006 -2009 Engineering Program Manager @
2002 -2006 NPI Engineering Manager @
2000 -2002 Supply Chain Strategist @
1996 -2000 Project Manager and Program Engineer @
1992 -1996 Manufacturing Engineer @
Susan Andersen Education
Stanford University
San Diego State University
The Aji Network
University of Michigan
Susan Andersen Skills
New Product Implementations
Strategic Partnerships
Problem Solving
Changing Environments
Agile Methodologies
Key Performance Indicators
Team Leadership
Customer Service
Team Building
Customer Journeys
Customer Interaction
Onboarding
Customer Satisfaction (CSAT)
Communication
Customer Experience Management
Coaching
Cross-functional Team Leadership
Program Management
Product Development
Process Improvement
Susan Andersen Summary
Susan Andersen, based in San Diego, CA, US, is currently a Head of Product Support Managers, Health at Google. Susan Andersen brings experience from previous roles at Google, Fitbit and HP. Susan Andersen holds a Stanford University. With a robust skill set that includes New Product Implementations, Strategic Partnerships, Problem Solving, Changing Environments, Agile Methodologies and more. Susan Andersen has 5 emails and 1 mobile phone numbers on RocketReach.
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