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Susan Andersen Location
San Diego, CA, US
Susan Andersen Work
Head of Product Support Managers, Health @ (January 2024 - Present)
Head of Product Specialists and VOC (Fitbit and Google) @ (February 2021 - January 2024)
Director, Product Specialist and Voice-of-the-Customer @ (April 2020 - February 2021)
Global Customer Success and Contractual Services @ (April 2019 - April 2020)
Senior Manager - Pre-Sales and Strategic Partnerships (America and EMEA) @ (August 2016 - April 2019)
Senior Strategist, Pre-Sales and OEM Solutions @ (October 2015 - August 2016)
Senior Manager – Global Customer Advocacy and Customer Satisfaction @ (January 2009 - September 2015)
Engineering Program Manager @ (January 2006 - January 2009)
NPI Engineering Manager @ (January 2002 - January 2006)
Supply Chain Strategist @ (January 2000 - January 2002)
Project Manager and Program Engineer @ (January 1996 - January 2000)
Manufacturing Engineer @ (January 1992 - January 1996)
Susan Andersen Education
Stanford University
Executive MBA
San Diego State University
M.B.A.
The Aji Network
LEIP
University of Michigan
B.S.E.
Susan Andersen Skills
New Product Implementations
Strategic Partnerships
Problem Solving
Changing Environments
Agile Methodologies
Key Performance Indicators
Team Leadership
Customer Service
Team Building
Customer Journeys
Customer Interaction
Onboarding
Customer Satisfaction (CSAT)
Communication
Customer Experience Management
Coaching
Cross-functional Team Leadership
Program Management
Product Development
Process Improvement
Business Process Improvement
Business Strategy
Change Leadership
Change Management
Customer Advocacy
Customer Experience
Customer Insight
Customer Relationship Management (CRM)
Customer Satisfaction
Customer Success
Employee Engagement
Engineering
Innovation
Leadership
Manage Complex Projects
Management
Manufacturing
NPI
Operations Management
People Management
Process Development
Product Life Cycle Management
Product Lifecycle Management
Product Management
Project Management
Strategy
User Centered Design
Voice of the Customer
Susan Andersen Summary
Susan Andersen, based in San Diego, CA, US, is currently a Head of Product Support Managers, Health at Google. Susan Andersen brings experience from previous roles at Google, Fitbit and HP. Susan Andersen holds a Executive MBA @ Stanford University. With a robust skill set that includes New Product Implementations, Strategic Partnerships, Problem Solving, Changing Environments, Agile Methodologies and more. Susan Andersen has 7 emails and 1 mobile phone numbers on RocketReach.
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