Suresh N Email & Phone Number
Senior Director Quality Assurance and Business Excellence @ HGS Healthcare Technology (fka HGS Colibrium)
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Suresh N Location
- El Paso, TX, US
Suresh N Work
- Senior Director Quality Assurance and Business Excellence @ (January 2023 - Present)
- Senior Director of Operations @ (January 2019 - December 2022)
- Senior Director of Operations @ (May 2014 - December 2018)
- Site Head @ Vertex Customer Solutions Pvt Ltd., Bangalore (July 2013 - April 2014)
- Deputy General Manager @ (February 2012 - February 2013)
- Senior Operations Manager @ (October 2001 - February 2012)
Suresh N Education
- Manonmaniam Sundaranar University
Master of Business Administration (Finance)
Suresh N Skills
- BPO
- Transition Management
- Service Delivery
- Team Management
- Vendor Management
- Workforce Management
- Sla
- Outsourcing
- Employee Engagement
- Performance Management
- Call Center
- Call Centers
- Process Excellence
- CRM
- Management
- Soft Skills
- Operations Management
- Customer Experience
- Process Improvement
- Talent Acquisition
- Performance Appraisal
- Resource Management
- Offshoring
- Process Management
- Customer Satisfaction
- Talent Management
- Recruitments
- Screening
- COPC
- Process Migration
- Benefits Negotiation
- Sourcing
- Business Process Re-engineering
- Operational Excellence
- Six Sigma
- Business Process Improvement
- Business Process Outsourcing (BPO)
- Customer Relationship Management (CRM)
- Service-Level Agreements (SLA)
- Contact Centers
- Leadership
- Change Management
- HR Policies
- Business Process
- Project Governance
- Training & Development
- Business Development
- Training
- Customer Service
- Global Delivery
Suresh N Summary
- Suresh N, based in El Paso, TX, US, is currently a Senior Director Quality Assurance and Business Excellence at Sagility. Suresh N brings experience from previous roles at Sagility, HGS, Vertex Customer Solutions Pvt Ltd., Bangalore and KocharTech. Suresh N holds a Master of Business Administration in Finance @ Manonmaniam Sundaranar University. With a robust skill set that includes BPO, Transition Management, Service Delivery, Team Management, Vendor Management and more. Suresh N has 1 emails on RocketReach.
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