Suraj Sharma Email & Phone Number
Director - Control Management @ American Express
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Suraj Sharma Location
- Gurugram, HR, IN
Suraj Sharma Work
- 2025 -now Director - Control Management @
- 2019 -2025 Director Of Operations @
- 2018 -2019 Sr. Mgr-Operations @
- 2014 -2018 Service Delivery Leader @
- 2010 -2014 Demand and Supply Planning Advisor @
- 2008 -2010 Capacity Planning Analyst @
- 2005 -2008 Call Routing and Scheduling Analyst @
- 2005 -2005 Team Leader - Planning and Work Force Management @
- 2003 -2005 Team Leader - Tech Support @
- 2003 -2003 Technical Support Engineer @
Suraj Sharma Education
- Visvesvaraya Technological University
Bachelor of Engineering (B.E.) (Mechanical Engineering)
1998-2002 - Kendriya Vidyalaya, Bangalore, India 1996-1998
Suraj Sharma Skills
- Capacity Planning
- Process Scheduler
- Customer Experience
- Team Building
- Six Sigma
- BPO
- Stakeholder Management
- Call Center
- ITIL
- Data Analysis
- Forecasting
- Customer Satisfaction
- Troubleshooting
- Business Development
- Business Analysis
- Contact Center Management
- Supply Chain Management
- Resource Management
- Vendor Management
- Team Management
- Team Leadership
- Process Improvement
- Visio
- eWFM
- Workforce Management
- Strategy
- Operations Management
- Business Continuity
- Program Management
- Cross Functional Team Leadership
- Training
- Disaster Recovery
- Sla
- Business Intelligence
- Technical Support
- Project Planning
- Business Process Improvement
- Management
- Project Management
- Outsourcing
- MIS
- Analytics
- Transition Management
- Service Delivery
- Call Centers
- CRM
- Business Continuity Planning
- Analysis
- Performance Management
- IT Service Management
Suraj Sharma Summary
- Suraj Sharma, based in Gurugram, HR, IN, is currently a Director - Control Management at American Express. Suraj Sharma brings experience from previous roles at American Express and Dell Interntional Services. Suraj Sharma holds a 1998 - 2002 Bachelor of Engineering (B.E.) in Mechanical Engineering @ Visvesvaraya Technological University. With a robust skill set that includes Capacity Planning, Process Scheduler, Customer Experience, Team Building, Six Sigma and more. Suraj Sharma has 3 emails and 3 mobile phone numbers on RocketReach.
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