Superservice.com Information

We Make a Lasting Difference. Superior service needs to be more than just perception - it needs to be reality. Superservice is the value advantage that helps OE Aftersales teams advance their performance and economic goals to a new level. It will change what you believed was possible to achieve with your current resources. Superservice gives genuine OE dealers a distinctive and powerful advantage. It provides a robust suite of targeted information tools that can stand-alone or interconnect to empower the entire service chain process. Superservice is an ingenious marriage of information technology and customer sales psychology that is making a considerable difference for thousands of dealers around the world. With highly accurate OE information and intuitive user interfaces, Superservice is a set of precision sales empowerment tools that build certainty and trust inside and outside the dealership, improving customer retention in an increasingly competitive and cost-conscious world. Superservice integrated solutions are simple to use and provide the critical information dealers need to do their job quickly and efficiently, while leaving customers feeling better informed, charged fairly and delighted with their dealer relationship. Superservice strengthens the service advisor's value, productivity and professional esteem in the eyes of the service customer, and helps management with better front-of-shop customer engagement and back-of-shop operational performance and metrics. Our online tools provide:Precision Service QuotingMulti-point Inspection (with real-time costing)Self-service Appointment Booking and QuotingCSI SurveyingLost Business RecoveryService Sales StatisticsOE Parts IdentificationAll with true OE VIN precision and detailIf you feel there is more potential in your business than you're getting today; if you believe that accuracy, certainty and transparency are what your service customers value; if you think your service processes have productivity gains to be made; and if you believe you could win back lost business if you had a more effective way to manage it, then your dealership is ready for Superservice. Superservice solutions are produced by Infomedia, leading retail automotive application developers for years. Infomedia makes mission critical, multi-franchise solutions that are used by 147,000 dealership personnel every day. Call us to find out more about how Superservice can help provide service excellence, increase customer retention, increase productivity and bring greater profitability to your dealership.