Founder and Managing Director @ (June 2012 - Present)
Delivery Leader @ (October 2018 - October 2021)
Manager Operations @ Convergys (July 2004 - September 2018)
Sunu Philip Education
Indian Institute of Management, Indore 2023-2024
Symbiosis Centre for Distance Learning
Postgraduate Degree (Business Administration, Management and Operations)
Sunu Philip Skills
Account Management
Account Planning
Account Relationship
Analytical Skills
Builds Relationships
Business Analysis
Business Process Outsourcing (BPO)
Call Center Administration
Change Management
Change Project Management
Coaching
Communication
Contact Center Management
Contact Center Operations
Contact Centers
Continuous Improvement
Contract Management
Cost Reduction
Creative Problem Solving
Cross-functional Team Leadership
Customer Experience
Customer Loyalty
Customer Relations
Customer Relationship Management (CRM)
Customer Satisfaction
Customer Service Management
Data Analysis
Data Analytics
Delivery Operations
Entrepreneurship
Expansion Strategy
International Project Management
Leadership
Leadership
Leadership Development
Leadership Development Coaching
Long-term Customer Relationships
Management
Microsoft Excel
Microsoft Office
Microsoft Outlook
Microsoft PowerPoint
Microsoft Word
Operational Efficiency
Operational Excellence
Operations Management
Organizational Leadership
Outsourcing
People Management
Performance Management
Pet Care Industry knowledge
Problem Solving
Process Improvement
Program Management
Project Management
Quality Management
Quality of Service (QoS)
Service Delivery
Service Delivery Management
Software as a Service (SaaS)
Start-ups Management
Statistical Data Analysis
Strategic Leadership
Strategy
Talview Online Assessments
Team Building
Team Leadership
Team Management
Thought Leadership
Time Management
Transition Management
Vendor Management
Workforce Management
Sunu Philip Summary
Sunu Philip, based in Bengaluru, KA, IN, is currently a Senior Director Customer Success at Talview. Sunu Philip brings experience from previous roles at Talview and Stay At Zania's. Sunu Philip holds a 2023 - 2024 Indian Institute of Management, Indore. With a robust skill set that includes Account Management, Account Planning, Account Relationship, Analytical Skills, Builds Relationships and more. Sunu Philip has 1 emails on RocketReach.
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