Sunbeam Information

Sunbeam is an advanced AI platform built specifically for Customer Experience professionals and teams, designed to streamline and enhance the process of collecting, analysing, and acting on customer feedback, faster. As a business, you know how valuable qualitative feedback is, but it's difficult to collect and work with. Larger companies are faced with overwhelming amounts of data, siloed and in different formats, needing teams of data analysts, huge spreadsheets, and the tedious infinite process of manual tagging and theming. SMEs often don’t even attempt it, and in the process miss key CX causes of lost revenue and increased churn. Sunbeam can help you cut through the noise by collecting feedback seamlessly, and grouping it into clear, actionable insights such as “Technical issues in the booking funnel are affecting perception of brand quality.” This level of detail, and accompanying stats and metrics will empower you in your strategic decision-making, and help you push for meaningful change for your customers.