Sumner County ECC Information

Gathering vital information and documenting that information as quickly and accurately as possible. You are the first first responder during an emergency. You will be the voice of the department and will gather important information that will ensure that the responders will arrive to the scene of the as quickly as possible. The Sumner County Emergency Communications Center is the Pulse of the Community. When disastrous incidents happened within our community, the E 9-1-1 Telecommunicator is essentially the first responder. The E 9-1-1 Center is staffed with trained professionals responsible for receiving and disseminating 9-1-1 calls for service. Please call 9-1-1 to request ambulance, fire, or police response or go to your nearest emergency room. The most important piece of information to know when calling 911 is the address where the emergency is occurring. Whether it is in a house, a business, a highway or in a residential area, it is vital that the first responders know the address of the emergency so that the situation can be dealt with as quickly as possible. 911 personnel are not police officers or fire department employees, each one, however, is trained to handle emergency situations efficiently. The 911 operator will ask questions that are designed to produce a safe, appropriate response in the least amount of time as possible. Please be sure that you are cooperative when speaking with an operator and provide as much relevant information as possible. The operator is trying to help you. By providing good information you will expedite the process and insure the best results for all concerned. In North America, where 9-1-1 was chosen as the easy access code, the system tries to automatically associate a location with the origin of the call. This location may be a physical address or other geographic reference information such as X/Y map coordinates. The callers telephone number is used in numerous manners to track a location that can be used to dispatch police, fire, emergency medical and other response ...