Sumit Yadav Email & Phone Number
Head of Customer Experience @ Zupee
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Sumit Yadav Location
- Gurugram, HR, IN
Sumit Yadav Work
- 2024 -now Head of Customer Experience @
- 2022 -2024 General Manager - Customer Experience @
- 2018 -2022 Head of Customer Experience - DineOut and AstroSpeak @
- 2016 -2018 Founding Member and Head - Customer Support and Inside Sales @ MeraJob India Private Limited
- 2014 -2016 Founding Member and Head - Customer Support @ MeraJob India Private Limited
- 2013 -2014 Manager - Contact Centre Operations @
- 2013 -2013 Assistant Manager - Operations @ Magus Customer Dialog Pvt Ltd
- 2012 -2013 Sr. Team Lead - Operations @ Magus Customer Dialog Pvt Ltd
- 2010 -2011 Team Lead - Operations @ Magus Customer Dialog Pvt Ltd
- 2009 -2009 Assistant Team Lead - Operations @ Magus Customer Dialog Pvt Ltd
- 2008 -2009 Senior Executive - Operations @ Magus Customer Dialog Pvt Ltd
- 2006 -2008 Executive - Operations @ Magus Customer Dialog Pvt Ltd
Sumit Yadav Education
- Indian Statistical Institute, Delhi
Black Belt- Six Sigma (Statistics)
2014-2014 - International Academy for Certification and Training
Green Belt- Six Sigma (Statistics)
2013-2013 - Madurai Kamraj University
Master of Business Administration (MBA) (Marketing)
2010-2012 - Delhi University
Graduation
2006-2009
Sumit Yadav Skills
- Leadership
- Customer Relationship Management Crm
- BPO
- Employee Engagement
- People Management
- Sales
- Customer Satisfaction
- Business Development
- Business Analysis
- Vendor Management
- Team Management
- Team Leadership
- Process Improvement
- Telesales
- Strategic Planning
- Talent Acquisition
- Workforce Management
- Process Migration
- Operations Management
- Business Process Outsourcing Bpo
- New Business Development
- Training
- Management Information Systems Mis
- Customer Service
- Sla
- Business Process Improvement
- Business Strategy
- Management
- Outsourcing
- MIS
- Analytics
- Call Centers
- Service Delivery
- Recruiting
- CRM
- Floor Management
- Performance Management
- Customer Relationship Management
- Business Process Outsourcing
- Management Information Systems
Sumit Yadav Summary
- Sumit Yadav, based in Gurugram, HR, IN, is currently a Head of Customer Experience at Zupee. Sumit Yadav brings experience from previous roles at Swiggy, Times Internet and MeraJob India Private Limited. Sumit Yadav holds a 2014 - 2014 Black Belt- Six Sigma in Statistics @ Indian Statistical Institute, Delhi. With a robust skill set that includes Leadership, Customer Relationship Management Crm, BPO, Employee Engagement, People Management and more. Sumit Yadav has 3 emails and 2 mobile phone numbers on RocketReach.
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Top Zupee Employees
Naveen Kadyan
VP, Product
Gurugram, HR, IN
Katha Tara
Vice President Marketing
Gurugram, HR, IN
Sumit Yadav
Head of Customer Experience
Gurugram, HR, IN
Shashank Gupta
Head Business Finance and FP and A
Gurugram, HR, IN
Aaditya Singh
Senior Art Director
New Delhi, DL, IN
Mohit Garg
Marketing Director
Bengaluru, KA, IN
Ravi Jha
Director - Public Policy
Gurugram, HR, IN
Piyush Patel
Associate Director - Growth
Gurugram, HR, IN
Siddhant Saurabh
Co-Founder and CTO
Gurugram, HR, IN
Ankit Maheshwari
Head of Finance
Gurugram, HR, IN
Saumil Shah
General Manager - Organic Growth
Gurugram, HR, IN
G. Phillippe
General Counsel
Gurugram, HR, IN
Akshay Gulati
Director Product
Gurugram, HR, IN
Saurav .
Director of Engineering
Gurugram, HR, IN
Sushil Patel
Head - People and Culture
Delhi, DL, IN
Sahil Brahmania
GM and Head, Digital Marketing
Gurugram, HR, IN
Nitesh Vijay
Associate Director Data Science
Gurugram, HR, IN
Nishant Jaiswal
Vice President Digital Marketing and Brand
Gurugram, HR, IN
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