Sumit Vaid Email & Phone Number
GM - Customer Experience Connected Home Category @ airtel
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Sumit Vaid Location
- New Delhi, DL, IN
Sumit Vaid Work
- GM - Customer Experience Connected Home Category @ (June 2023 - Present)
- Senior Manager @ (April 2018 - June 2023)
- Manager- Customer Service @ (July 2015 - April 2018)
- Manager - Customer Service ( Upselling, Lead Management and Self care experience) @ (February 2013 - July 2015)
- Deputy Manager- ( Service Recovery and Call Center Management) @ (October 2009 - February 2013)
- Team Leader ( Non voice and Service Recovery – Postpaid and Broadband ) @ (September 2006 - October 2009)
Sumit Vaid Education
- D.B.S P.G College
Graduation (Physics,Chemistry & Maths)
2002-2005 - SGRR Public School- Dehradun
10th & 12th CBSE Board (Physics,Chemistry,Maths)
2000-2002
Sumit Vaid Skills
- Sla
- Customer Support
- Customer Lifecycle Management
- Service Delivery
- Telecommunications
- MIS
- Call Center
- Team Management
- Vendor Management
- Process Management
- Operations Management
- Customer Satisfaction
- Call Centers
- Business Development
- Management
- Process Improvement
- Leadership
- CRM
- Outsourcing
- Customer Experience
- Customer Relationship Management Crm
- Channel Partners
- Business Analysis
- Team Leadership
- Strategy
- GSM
- Contact Centers
- Business Process Outsourcing Bpo
- Design Thinking
- Business Process
- Management Information Systems Mis
- Customer Service
- Project Planning
- Business Strategy
- Project Management
- Service Level Agreements Sla
- Performance Management
- Management Information Systems
- Customer Relationship Management
- Service Level Agreements
- Business Process Outsourcing
Sumit Vaid Summary
- Sumit Vaid, based in New Delhi, DL, IN, is currently a GM - Customer Experience Connected Home Category at Bharti Airtel Services. Sumit Vaid brings experience from previous roles at Bharti Airtel Services, Telenor, Bharti Airtel ltd and UNINOR (Telenor group - Norway). Sumit Vaid holds a 2002 - 2005 Graduation in Physics,Chemistry & Maths @ D.B.S P.G College. With a robust skill set that includes Sla, Customer Support, Customer Lifecycle Management, Service Delivery, Telecommunications and more. Sumit Vaid has 2 emails and 1 mobile phone numbers on RocketReach.
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