2010 -2013 Manager, Operations, Service Delivery @
2010 -2010 Associate Manager, Service Delivery @
2006 -2010 Lead – Service Delivery, Problem Management @
2005 -2006 Team Leader – Technical and Service Support @
2002 -2005 Technical Team Leader – Service Operations @ vCustomer Services India Pvt Ltd.
Sumit Singh Education
Symbiosis Center for Distance Learning, Pune
PGDBM (Marketing)
2003-2005
Guru Nanak Dev Engineering College, Bidar, Karnataka
BE (Mechanical)
1997-2001
Guru Harkrishan Public School, Vasant Vihar, New Delhi 1985-1997
Sumit Singh Skills
Customer Relationship Management Crm
Channel
Release Management
PMO
Service Desk
Sales
2009 Risk Management Certified
ISO 31000
Trend Analysis
Incident Management
Mentoring
Finance
White Belt
Service Improvement Plans
Service Level Management
Admin
Cross Functional Team Leadership
2011 Trained
Offerings
Business Requirements
Assessment
Organizational Structure
Management
Revenue
Design
Isp
Coaching
Viz
Outsourcing
CompTIA
Calls
ITIL v3 Foundations Certified
Continuous Improvement
Desktop Computers
Journals
Technical Team
Improvisation
Integration
CRM
Metrics
IT Service Management
Resolve
Service Delivery Management
IT Strategy
Leadership
Visa
Monitors
Technology
British Standards
Requirements Analysis
Strength Training
Accounting
Personal Development
Csc
Technical Resources
Human Resources
Follow Ups
Central Point
Data Center
Realization
Service Operations
Escalation
Foundation
Customer Satisfaction
System
Languages
Business Services
Cell
Education
English
Sage Act
Engineering
Asset Allocation
Engagements
Amadeus
Operations Management
Testing
New Business Development
Risk Management
Offshore
Training
Sla
Persistent
Network Services
Demonstration
Compaq
IT Transformation
Surveying
Transitions
Technical Recruiting
Solution
Subject Matter Expert
Streamline
Documentation
Project Management
Transitioning
PMP
System Monitoring
Reporting
Incident
Transition Management
OPs
Pre Sales
Service Delivery
Microsoft
Problem Management
Remote Desktop
IT Management
Pune
Programme Governance
Itilv3 Exper
Ample
Information Technology
ITIL Certified
Hostile Environments
Punjabi
Peripherals
IT Outsourcing
C
Instrumental
Coordination
High Potential
New Delhi
24x7
Email Address
Floors
Business English
Mechanical
Business Analysis
Communication
Schedules
Resource Management
Business Development
Business Alignment
Process Excellence
Offshoring
SIP
Operations
Values
Quality System
Marketing
New Hires
Queries
Aligning
Change Management
Business Intelligence
Technical Support
Fiscally Responsible
Microsoft Certified Professional
Service Management
Business Process Improvement
Table Tennis
Empathy
Service Levels
Business Process Mapping
Pursuits
Wll
Service Level Agreements Sla
Services
Passport
Forwarding
Pricing
Project Delivery
Responsibility
Six Sigma
BPO
On Shore
CDL
Executive Management
ITIL
Root Cause Analysis
Software Installation
Target Costing
Interfaces
Team Performance
Vendor Management
ISO 20000
Process Improvement
Logic Gates
Software
Seamless
PMI
Valid
MCSA
Subordinates
Preventive Maintenance
Project Portfolio Management
IT Operations
Global Delivery
Stocks
India
Business Process
Agents
IT Service Delivery
Culture
Appraisals
Iso 20000 1
Delivery
EMEA
System Deployment
Logging
Solution Architecture
Hindi
Floor Management
Coordinate
Performance Management
Databases
Customer Relationship Management
Service Level Agreements
Sumit Singh Summary
Sumit Singh, based in Noida, UP, IN, is currently a Chief Operating Officer, SNBG at Cognizant. Sumit Singh brings experience from previous roles at Cognizant and DXC Technology. Sumit Singh holds a 2003 - 2005 PGDBM in Marketing @ Symbiosis Center for Distance Learning, Pune. With a robust skill set that includes Customer Relationship Management Crm, Channel, Release Management, PMO, Service Desk and more. Sumit Singh has 2 emails and 2 mobile phone numbers on RocketReach.
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