Sum Vivas Ltd Information

Customer experience doesn’t stop when your team goes offline. Sum Vivas helps organisations manage high volumes of customer conversations through intelligent, always-on Digital Assistants, providing accurate, multilingual support 24/7 across web, social, WhatsApp, email, voice and physical locations. Our Digital Assistants work alongside existing customer service and operational teams, handling repetitive and high-volume enquiries instantly while seamlessly escalating conversations that require human intervention. But answering the question is only part of the value. Every customer conversation contains intelligence. Through Cortex, our bespoke data reporting platform, Sum Vivas transforms thousands of individual customer interactions into real-time insight, helping organisations understand what customers are asking, where friction exists, what issues are emerging and where experiences can be improved. One platform. Multiple channels. One source of customer intelligence. Our technology supports high-volume customer environments across live events, destinations, visitor attractions, retail, sport, education and public services. For the live events industry, FanAssist™ provides specialist 24/7 fan support before, during and after an event helping event teams manage significant peaks in customer demand while gaining a clearer understanding of the fan experience. Recent deployments have delivered: • 12,358 customer messages answered • 870 customer-service hours saved • 58% of conversations handled outside office hours • 94% customer satisfaction • 98.5% information accuracy Sum Vivas solutions are already being deployed by leading organisations including Live Nation, Liverpool Football Club and Liverpool City Region