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Sue Stratton Location
Prosper, TX, US
Sue Stratton Work
Contact Center Application Architect and Consultant @ (January 2013 - Present)
Sr Infrastructure Project Engineer and Architect - American Airlines @ (November 2011 - January 2013)
Senior Manager, IVR Application Development @ Convergys (February 2009 - November 2011)
Senior Manager IT Voice Architecture and Engineering @ Expedia, Inc. (November 2004 - December 2008)
IVR Integration lead @ (February 2003 - November 2004)
Director - IT Voice Engineering and Operations @ (January 1994 - December 2002)
Sue Stratton Education
Lockyear College
Bachelor of Arts (Education)
Sue Stratton Skills
Sales
Customer Experience Consulting
Customer Service
Leadership
Verint
Program Management
IEX
Telecommunications Engineering
Cognitive Assessment
Consulting
Cisco Call Manager
Project Management
IVR
Architecture
ACD
Functional It Mgmt
IBM BPM
Mobile Technology
SIP
Genesys
Telecommunications
Call Center Digital Transformation
Watson
Integration
CTI
VoIP
Avaya Aura
Unix
It Engineering
Call Center Architecture
Sue Stratton Summary
Sue Stratton, based in Prosper, TX, US, is currently a Contact Center Application Architect and Consultant at IBM. Sue Stratton brings experience from previous roles at DISYS, Convergys, Expedia, Inc. and Accenture. Sue Stratton holds a Bachelor of Arts in Education @ Lockyear College. With a robust skill set that includes Sales, Customer Experience Consulting, Customer Service, Leadership, Verint and more. Sue Stratton has 2 emails and 1 mobile phone numbers on RocketReach.
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