Sue O'Connor Email
Conduct Remediation Programme Lead @ Santander UK
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Sue O'Connor Location
- Yeadon, GB
Sue O'Connor Work
- Conduct Remediation Programme Lead @ (March 2023 - Present)
- Head of Transformation Execution and Support – Financial Crime Remediation Operations @ (August 2021 - March 2023)
- Head of Transformation Execution and Support – Remediation Operations @ (October 2018 - August 2021)
- Head of Historic Complaints (PPI) @ (November 2013 - October 2018)
- Head of Core Complaints @ Geoban SA (April 2013 - November 2013)
- Head of Process Control and Quality Assurance @ Geoban SA (October 2010 - April 2013)
- Head of Governance Risk and Control @ Geoban SA (January 2009 - October 2010)
- Operational Control Manager @ (May 2008 - January 2009)
- Senior Operations Manager @ (October 2004 - May 2008)
- Operations Manager @ Bradford and Bingley PLC (October 2002 - October 2004)
- Marketing Project Manager @ Abbey plc (October 1999 - October 2002)
Sue O'Connor Skills
- Banking
- Business Process Improvement
- Business Transformation
- Call Center
- Call Centers
- Change Management
- Credit Cards
- Customer Experience
- Financial Risk
- Financial Services
- Governance
- Leadership
- Operational Risk Management
- Operations Management
- Outsourcing
- Performance Management
- Program Management
- Project Delivery
- Quality Assurance
- Regulatory Compliance
- Relationship Management
- Remediation
- Risk Management
- Stakeholder Management
- Team Leadership
- Team Management
- conduct risk
- customer outcomes
Sue O'Connor Summary
- Sue O'Connor, based in Yeadon, GB, is currently a Conduct Remediation Programme Lead at Santander UK. Sue O'Connor brings experience from previous roles at Santander UK and Geoban SA. With a robust skill set that includes Banking, Business Process Improvement, Business Transformation, Call Center, Call Centers and more. Sue O'Connor has 3 emails on RocketReach.
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