2019 -2021 Chief Operating Officer (TSA and Legal Services) @
2018 -2019 Chief Transformation Officer @
2016 -2018 Chief Risk Officer @
2013 -2016 Managing Director, CFSMS @
2012 -2013 Programme Director @
2011 -2012 Group Customer Operations Director @
2008 -2011 Director of Shared Services @
2007 -2008 Director of Direct Propositions @
2004 -2007 Customer Sales and Service Director @
2003 -2004 Customer Experience Management Director @
2002 -2003 Head of Commercial @
2001 -2001 Head of Customer Service @
1999 -2000 General Manager @
1998 -1999 General Manager @
1994 -1998 HR Business Manager @
1991 -1994 Various Senior HR Positions @
1984 -1991 Various Finance and Process Improvement Positions @
1978 -1984 Various Sales and Service Positions @
Stuart Roberts Education
Liverpool John Moores University
Bachelor of Arts (BA) Hons (Business Studies)
1982-1986
Liverpool John Moores University
HNC (Business Studies)
1980-1982
Liverpool Community College
ONC (Business Studies)
1978-1980
Stuart Roberts Skills
Business Transformation
Shared Services
Stakeholder Management
Project Delivery
Business Process Improvement
Change Management
BPO
Process Improvement
Performance Improvement
People Development
Call Center
Sales Operations
Direct Sales
Business Process
Customer Experience Management
Operations Management
Retail Banking
General Insurance
Credit Cards
Business Strategy
Operating Models
Call Centers
Financial Services
Operational Excellence
Banking
Business Process Re-engineering
Offshoring
Organizational Design
Contact Centers
Strategic Leadership
Leadership
Relationship Management
Management
Business Process Mapping
Strategy
Outsourcing
Finance
Human Resources
PMO
Service Delivery
Performance Management
PRINCE2
Business Case
Operational Risk Management
Financial Risk
Customer Experience
Governance
Sales
Operations
Retail
Project Management
Business Process Re Engineering
GI
Microsoft Office
Employee Relations
Project Management Office Pmo
Project Management Office
Stuart Roberts Summary
Stuart Roberts, based in London, England, GB, is currently a Associate at Hedgehog. Stuart Roberts brings experience from previous roles at PHM CONSULTING LIMITED, Fiinu - Contract, 118 118 Money and Co-op. Stuart Roberts holds a 1982 - 1986 Bachelor of Arts (BA) Hons in Business Studies @ Liverpool John Moores University. With a robust skill set that includes Business Transformation, Shared Services, Stakeholder Management, Project Delivery, Business Process Improvement and more. Stuart Roberts has 2 emails and 2 mobile phone numbers on RocketReach.
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