Stuart McCulloch Email & Phone Number
Director of Workforce Management, EMEA and India @ Tele Tech Co Inc
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Stuart McCulloch Location
- Airdrie, GB
Stuart McCulloch Work
- now Director of Workforce Management, EMEA and India @
- 2021 -now Director WFM, EMEA @
- 2020 -2021 Director @ Northburn Solutions Ltd
- 2020 -2021 Global Head of Workforce Management @
- 2016 -2020 VP of Workforce Management @
- 2011 -2016 Head of Workforce Management @
- 2010 -2011 Resource Planning Manager @
- 2007 -2010 Resource Planner @ beCogent Ltd
- 2005 -2007 Resource Analyst @
- 2004 -2005 Real Time Analyst @
- 2001 -2004 Customer Service Advisor @
Stuart McCulloch Education
- University of Stirling 2001-2004
- Hamilton College Scotland 1991-1997
Stuart McCulloch Skills
- Contact Centers
- Workforce Management
- Call Centers
- Outsourcing
- Capacity Planning
- BPO
- Team Management
- Forecasting
- Service Delivery
- Stakeholder Management
- Strategic Planning
- Team Leadership
- Leadership
- Cost Control
- Avaya
- Performance Reporting
- Space planning
- Call Center
- Call Center Development
- Real Time Monitoring
- Management
- Sla
- Project Planning
- Analysis
- Trend Analysis
- Microsoft Office
- Human Resources
- Seating
- Workforce Planning
- Call Center Architecture
- IVR
- CRM
- Microsoft Excel
Stuart McCulloch Summary
- Stuart McCulloch, based in Airdrie, GB, is currently a Director of Workforce Management, EMEA and India at TTEC. Stuart McCulloch brings experience from previous roles at TTEC, Northburn Solutions Ltd, Tek Experts and Teleperformance. Stuart McCulloch holds a 2001 - 2004 University of Stirling. With a robust skill set that includes Contact Centers, Workforce Management, Call Centers, Outsourcing, Capacity Planning and more. Stuart McCulloch has 2 emails and 1 mobile phone numbers on RocketReach.
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