Stuart McCann Email & Phone Number
Associate Director @ Boston Consulting Group (BCG)
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Stuart McCann Location
- London, England, GB
Stuart McCann Work
- 2019 -now Associate Director @
- 2018 -2019 Principal Consultant @
- 2016 -2018 Senior Management Consultant @
- 2012 -2016 Service Delivery Officer @
- 2007 -2012 Resource Planning @
Stuart McCann Education
- Lancaster University
PPE
2007-2010 - Preston College 2005-2007
- Hutton Grammar School 2000-2005
Stuart McCann Skills
- Avaya
- Verint
- Business Objects
- Excel
- Windows Services
- Claims Management
- Claim Analysis
- Workforce Management
- Resource Management
- ACD
- Call Routing
- Capacity Planning
- Forecasting
- Scheduling
- Business Analytics
- Call Center
- Service Delivery
- MIS
- IVR
- Contact Centre
- Performance Management
- Customer Experience
- Operations Management
- Change Management
- Process Improvement
- Team Management
- Planning
- Data Analysis
- Business Analysis
- Customer Service
- Contact Centers
- Stakeholder Management
- Project Planning
- Microsoft Excel
- Call Centers
- Customer Satisfaction
- Team Leadership
- Sla
- Risk Management
- Management
- Outsourcing
- Key Performance Indicators
- Project Delivery
- Strategy
- Microsoft Office
- SQL
- Training
- Project Management
- Recruiting
- Business Process Improvement
Stuart McCann Summary
- Stuart McCann, based in London, England, GB, is currently a Associate Director at Boston Consulting Group (BCG). Stuart McCann brings experience from previous roles at NICE Ltd, Capgemini Invent, Etihad Airways and HomeServe UK. Stuart McCann holds a 2007 - 2010 PPE @ Lancaster University. With a robust skill set that includes Avaya, Verint, Business Objects, Excel, Windows Services and more. Stuart McCann has 2 emails and 2 mobile phone numbers on RocketReach.
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