Service Delivery Analyst - SC Cleared @ (January 2021 - July 2021)
Service Delivery Manager @ (March 2020 - July 2020)
Service Support Manager @ (December 2016 - February 2020)
Application Support Analyst and Core Platform Support Analyst @ (September 2010 - November 2016)
Technical Support Specialist (GOS – Managed Applications team) @ (February 2003 - July 2010)
Test Analyst and Queue Coordinator @ (October 1999 - February 2003)
Stuart Lyon Education
University of Portsmouth 1992-1996
Boundstone Community College - 6th form
High School
1990-1992
Boundstone Community College
High School
1987-1990
Stuart Lyon Skills
Active Directory
Agile Methodologies
Analytical Skills
Application Testing
BMC Remedy
Business Objects
Data Migration
Data Protection Act
Employee Training
FTP
Filezilla
General Data Protection Regulation (GDPR)
GoldMine CRM
ISO 9001
ITIL
Incident Management
Integration Testing
Internet Information Services (IIS)
Knowledge Transfer
Mentoring
Microsoft Excel
Microsoft Office
Microsoft SQL Server
MySQL
Office 365
OnTime
Operational Support
Query Writing
Regression Testing
Remote Desktop
Remote User Support
Reporting & Analysis
Root Cause Analysis
SQL
SQL Server Management Studio
Service Desk
Service Improvement
Service-Level Agreements (SLA)
ServiceNow
SharePoint
SoapUI
System Monitoring
System Testing
Team Foundation Server (TFS)
Telnet
Toad
UAT Coordination
User Administration
Virtual Private Network (VPN)
XML
Stuart Lyon Summary
Stuart Lyon, based in Bristol, GB, is currently a (IT) Service Manager - SC Cleared at Babcock International Group. Stuart Lyon brings experience from previous roles at Babcock International Group, SCC and Brightside Insurance. Stuart Lyon holds a 1992 - 1996 University of Portsmouth. With a robust skill set that includes Active Directory, Agile Methodologies, Analytical Skills, Application Testing, BMC Remedy and more. Stuart Lyon has 1 emails on RocketReach.
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