1998 -2009 Call Center Team Member and Supervisor @
Stormy Webster Education
Ashford University
Master's Degree (Organizational Management)
2013-2014
Ashford University
Bachelor of Business Administration (B.B.A.) (Business Administration and Management, General)
2010-2012
American Institute of Business
Associates (Business and Retail Management)
1984-1986
Stormy Webster Skills
Call Center
Process Improvement
IVR
Performance Management
Quality Assurance
Business Intelligence
Analysis
Customer Satisfaction
Strategic Planning
Vendor Management
Business Process Improvement
ACD
Business Analysis
Key Performance Indicators
Genesys
Change Management
Process Management
Outsourcing
CRM
Salesforce.com
Call Centers
Customer Experience
Customer Service
Workforce Management
Cross-functional Team Leadership
Collections
Cross Functional Team Leadership
Stormy Webster Summary
Stormy Webster, based in Carrollton, TX, US, is currently a Enterprise Transformation Consultant at Toyota Financial Service. Stormy Webster brings experience from previous roles at Toyota Financial Services. Stormy Webster holds a 2013 - 2014 Master's Degree in Organizational Management @ Ashford University. With a robust skill set that includes Call Center, Process Improvement, IVR, Performance Management, Quality Assurance and more. Stormy Webster has 2 emails and 2 mobile phone numbers on RocketReach.
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