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Steven Wilhelm Location
Chicago, IL, US
Steven Wilhelm Work
Service Desk and End User Support Manager @ (October 2025 - Present)
Manager of Technical Support @ (November 2024 - August 2025)
IT Operations Desk Manager @ (July 2021 - August 2024)
Help Desk Technician II @ (March 2020 - July 2021)
Information Systems Manager @ (November 2018 - January 2020)
Information Systems Assistant @ (January 2016 - November 2018)
IT Intern @ (August 2014 - January 2016)
GISO Intern @ (June 2014 - August 2014)
Constituent Management Intern @ (February 2014 - May 2014)
Steven Wilhelm Education
DePaul University
Bachelor’s Degree (Information Systems)
2009-2016
Steven Wilhelm Skills
Access
Active Directory
Asset Life Cycle Management
Backup & Recovery Systems
Cloud Computing
Communication
Convio
Customer Service
Database Administration
Database Development
Database Management System (DBMS)
Databases
Document Management
Drupal
HTML
Hardware Installation
Hardware Support
IT Service Management
Information Security
Information Security Consulting
Information Security Governance
Information Security Management
Information Security Standards
Information Technology
Microsoft 365
Microsoft Azure
Microsoft Excel
Microsoft Intune
Microsoft Office
Microsoft Word
Network Security
Networking
Office 365 Administration
PowerPoint
Project Delivery
Project Management
Project Planning
RSA Archer eGRC
Razors Edge
SDLC
SQL
Scheduling Management
Security Management
Service Desk Management
Smartsheet
Software Development
Software Installation
Software Project Management
Supervisory Skills
Team Building
Team Management
Troubleshooting
Vendor Management
Steven Wilhelm Summary
Steven Wilhelm, based in Chicago, IL, US, is currently a Service Desk and End User Support Manager at Strata Decision Technology. Steven Wilhelm brings experience from previous roles at Thompson Coburn LLP, M. Holland Company, Access One, Inc. and Community Specialists. Steven Wilhelm holds a 2009 - 2016 Bachelor’s Degree in Information Systems @ DePaul University. With a robust skill set that includes Access, Active Directory, Asset Life Cycle Management, Backup & Recovery Systems, Cloud Computing and more. Steven Wilhelm has 1 emails and 2 mobile phone numbers on RocketReach.
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