Steven Sunshine Email & Phone Number
Technical Support Escalation Manager @ Everbridge
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Steven Sunshine Location
- Simi Valley, CA, US
Steven Sunshine Work
- 2015 -now Technical Support Escalation Manager @
- 2010 -now Senior Technical Support Engineer @
- 2010 -2010 Systems Analyst II @
- 2006 -2010 Technical Service Desk Level II and 1st Shift Lead @
- 2005 -2006 Service Desk Level 1 @
- 1993 -2005 Senior Technical Support Consultant @
- 1991 -1993 Manager, Decentralized Printing Systems Support @
Steven Sunshine Education
- CSUDH
(I majored in Student Union)
- North High School Torrance California
(President of the Science Fiction and Horror Fantasy Club the Quasars; Renaissance Playgoer's (then Playgoer's) Club; Speech/Forensics winning awards in Dramatic Interpretation, Children's Story Telling and other categories; cast as the Evil Overlord in a video-play spoof on Star Trek.)
- Pierce College Woodland Hills
(Equine Studies/Animal Husbandry)
Steven Sunshine Skills
- ITIL
- Business Continuity
- Cloud Computing
- Incident Management
- Disaster Recovery
- Troubleshooting
- Remote Troubleshooting
- Internet Troubleshooting
- Customer Service
- Customer Satisfaction
- Customer Insight
- Customer Experience
- Customer Retention
- Customer Oriented
- Mainframe
- IBM Mainframe
- Six Sigma
- SOX Compliancy
- Technical Writing
- Computer Hardware
- VMware
- Technical Support
- Salesforce.com
- Active Directory
- CRM
- Networking
- Help Desk Support
- Service Delivery
- Testing
- Process Improvement
- Cross-functional Team Leadership
- Databases
- Quality Assurance
- Enterprise Software
- Product Management
- System Deployment
- Hardware
- Training
- Project Management
- Management
- Information Technology
- Leadership
- Data Center
- Call Centers
- SaaS
- Vendor Management
- Security
- SDLC
- Analysis
- Business Process Improvement
- Business Units
- Services
- Cross Functional Team Leadership
- Analysts
- Microsoft Excel
- Printing
- Microsoft Office
- Laser
- Installation
- Integration
- Technology
- Escalation
- Support
- Graphic Design
Steven Sunshine Summary
- Steven Sunshine, based in Simi Valley, CA, US, is currently a Technical Support Escalation Manager at Everbridge. Steven Sunshine brings experience from previous roles at Everbridge, SMCI and Warner Music Group. Steven Sunshine holds a CSUDH. With a robust skill set that includes ITIL, Business Continuity, Cloud Computing, Incident Management, Disaster Recovery and more. Steven Sunshine has 5 emails and 6 mobile phone numbers on RocketReach.
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