Steven Spence Email & Phone Number

Senior Director, Major Incident Management @ Ensono

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Steven Spence Location

Georgetown, IN, US

Steven Spence Work

Senior Director, Major Incident Management @ (November 2024 - Present)
Senior Vice President Customer Operations @ (March 2023 - November 2024)
Vice President Customer Operations @ (November 2021 - March 2023)
Senior Director, Service Delivery @ (December 2020 - November 2021)
Director, Customer Success @ (January 2020 - December 2020)
Director of Support Services @ (August 2015 - January 2020)
Senior Manager, Enterprise Support @ HOSTING (January 2014 - August 2015)
Senior Manager of Entourage @ HOSTING (March 2013 - January 2014)
Support Concierge Manager @ HOSTING (July 2011 - March 2013)
Dedicated Server Engineer @ HOSTING (April 2006 - July 2011)
Multimedia developer @ AMTI (March 2005 - April 2006)

Steven Spence Education

ECPI University
Associate's degree (Computer Science)
2003-2005

Steven Spence Skills

Leadership
Information Technology
Creative Problem Solving
Apache
IIS
VMware
MySQL
CentOS
DNS
VMware ESX
ColdFusion
Staff Supervision
Servers
Virtualization
Windows Server
Linux
Cloud Computing
PHP
Bash
Firewalls
System Administration
Ubuntu
ITIL v3 Foundations Certified
Management
Disaster Recovery
ITIL
Domain Name System (DNS)
Internet Information Services (IIS)
Microsoft Excel
Active Listening
Analytical Skills
Build Strong Relationships
Business Analytics
Business Insights
Business Process Improvement
Business Systems Implementation
Business-to-Business (B2B)
Change Management
Client Requirements
Client Services
Coaching
Communication
Critical Thinking
Cross-functional Team Leadership
Customer Experience
Customer Presentations
Customer Relationship Management (CRM)
Customer Satisfaction
Customer Service Management
Customer Support
Data Analysis
Enablement
Escalations Management
IT Escalation
IT Integration
IT Management
IT Operations
IT Service Management
IT Strategy
Incident Management
Incident Response
Interpersonal Skills
Key Account Relationships
Key Accounts
Key Metrics
Key Performance Indicators
Knowledge Sharing
Managed Services
Operational Efficiency
Operational Excellence
Operations
Operations Management
Passionate about Work
Performance Metrics
Presentations
Problem Solving
Product Delivery
Product Service
Program Management
Project Management
RCA
Salesforce.com
Scrum
Security Information and Event Management (SIEM)
Security Operations
Service Delivery
Service-Level Agreements (SLA)
Skill Development
Staff Utilization
Strategic Planning
Strategic Services
Strategic Thinking
Strategy
Team Building
Team Culture
Team Leadership
Team Management
Teamwork
Technical Systems
Telephone Support
Ticketing Systems
Transparency
Troubleshooting
Understand & Convey Complex Information
VMware vSphere
Vendor Management
Domain Name System Dns
Internet Information Services Iis
Domain Name System
Internet Information Services

Steven Spence Summary

Steven Spence, based in Georgetown, IN, US, is currently a Senior Director, Major Incident Management at Ensono. Steven Spence brings experience from previous roles at Ntirety. Steven Spence holds a 2003 - 2005 Associate's degree in Computer Science @ ECPI University. With a robust skill set that includes Leadership, Information Technology, Creative Problem Solving, Apache, IIS and more. Steven Spence has 2 emails and 1 mobile phone numbers on RocketReach.