Steven Ross Email & Phone Number
Head of Contact (Director‑Level Operations and Transformation) @ Diligenta - a subsidiary of Tata Consultancy Services
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Steven Ross Location
- Glasgow, GB
Steven Ross Work
- 2025 -now Head of Contact (Director‑Level Operations and Transformation) @
- 2024 -2025 Director of Operations @
- 2023 -2023 Director of Operations @
- 2019 -2023 UK Admin Contact Centre Leader @
- 2017 -2019 Head Of Operations @
- 2013 -2016 Commercial Manager and Site Head - Newcastle Contact Centre @
- 2010 -2013 Senior Customer Resolution Manager @
- 2004 -2009 Service Quality Manager @
- 1992 -2004 Various Roles @
- 1988 -1992 Life Underwriter @
Steven Ross Education
- The Chartered Institute for IT
Other (PRINCE2 Foundation and Practitioner training)
2016-2016 - Central College of Commerce Glasgow
(Business Administration and Management, General)
1990-1992 - Cathkin High School 1983-1988
Steven Ross Skills
- Service Delivery Management
- Banking
- Stakeholder Engagement
- Stakeholder Management
- Business Transformation
- People Management
- Regulatory Analysis
- Operational Management
- Complaint Management
- Project Governance
- Financial Risk
- Relationship Management
- Mortgage Lending
- Credit Risk
- Team Management
- Quality Assurance
- Regulatory Reporting
- Oversight
- Financial Services
- Commercial Banking
- Life Insurance
- Underwriting
- Governance and Control
- Risk Management
- Credit
- Benefits Realisation
- Operational Risk
- Project Planning
- Remediation
- PRINCE2
- TUPE transfers
- Project Management
- Retail Banking
- Service Delivery
- Pension Administration
- Risk Management and Control
- Performance Management
- Mortgages
Steven Ross Summary
- Steven Ross, based in Glasgow, GB, is currently a Head of Contact (Director‑Level Operations and Transformation) at Diligenta - a subsidiary of Tata Consultancy Services. Steven Ross brings experience from previous roles at Aptia Group, Mercer UK, Mercer and JLT Group. Steven Ross holds a 2016 - 2016 Other in PRINCE2 Foundation and Practitioner training @ The Chartered Institute for IT. With a robust skill set that includes Service Delivery Management, Banking, Stakeholder Engagement, Stakeholder Management, Business Transformation and more. Steven Ross has 2 emails and 1 mobile phone numbers on RocketReach.
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