Steven Ross Email & Phone Number
Head of Contact @ Diligenta - a subsidiary of Tata Consultancy Services
Steven Ross Location
Glasgow, GB
Steven Ross Work
- 2025 - now Head of Contact @ Diligenta - a subsidiary of Tata Consultancy Services
- 2024 - 2025 Director of Operations @ Aptia Group
- 2023 - 2023 Director of Operations @ Mercer UK
- 2019 - 2023 UK Admin Contact Centre Leader @ Mercer
- 2017 - 2019 Head Of Operations @ JLT Group
- 2013 - 2016 Commercial Manager and Site Head - Newcastle Contact Centre @ Santander
- 2010 - 2013 Senior Customer Resolution Manager @ Santander
- 2004 - 2009 Service Quality Manager @ Santander
- 1992 - 2004 Various Roles @ Santander
- 1988 - 1992 Life Underwriter @ Aviva
Steven Ross Education
- The Chartered Institute for IT
Other (PRINCE2 Foundation and Practitioner training)
2016 - 2016 - Central College of Commerce Glasgow
(Business Administration and Management, General)
1990 - 1992 - Cathkin High School1983 - 1988
Steven Ross Skills
- Service Delivery Management
- Banking
- Stakeholder Engagement
- Stakeholder Management
- Business Transformation
- People Management
- Regulatory Analysis
- Operational Management
- Complaint Management
- Project Governance
Steven Ross Summary
Steven Ross, based in Glasgow, GB, is currently a Head of Contact at Diligenta - a subsidiary of Tata Consultancy Services. Steven Ross brings experience from previous roles at Aptia Group, Mercer UK, Mercer and JLT Group. Steven Ross holds a 2016 - 2016 Other in PRINCE2 Foundation and Practitioner training @ The Chartered Institute for IT. With a robust skill set that includes Service Delivery Management, Banking, Stakeholder Engagement, Stakeholder Management, Business Transformation and more.
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Peter Harvey
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