Steven Ross Email & Phone Number
Head of Contact @ Diligenta - a subsidiary of Tata Consultancy Services
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Steven Ross Location
- Glasgow, GB
Steven Ross Work
- 2025 -now Head of Contact @
- 2024 -2025 Director of Operations @
- 2023 -2023 Director of Operations @
- 2019 -2023 UK Admin Contact Centre Leader @
- 2017 -2019 Head Of Operations @
- 2013 -2016 Commercial Manager and Site Head - Newcastle Contact Centre @
- 2010 -2013 Senior Customer Resolution Manager @
- 2004 -2009 Service Quality Manager @
- 1992 -2004 Various Roles @
- 1988 -1992 Life Underwriter @
Steven Ross Education
- The Chartered Institute for IT
Other (PRINCE2 Foundation and Practitioner training)
2016-2016 - Central College of Commerce Glasgow
(Business Administration and Management, General)
1990-1992 - Cathkin High School 1983-1988
Steven Ross Skills
- Service Delivery Management
- Banking
- Stakeholder Engagement
- Stakeholder Management
- Business Transformation
- People Management
- Regulatory Analysis
- Operational Management
- Complaint Management
- Project Governance
- Financial Risk
- Relationship Management
- Mortgage Lending
- Credit Risk
- Team Management
- Quality Assurance
- Regulatory Reporting
- Oversight
- Financial Services
- Commercial Banking
- Life Insurance
- Underwriting
- Governance and Control
- Risk Management
- Credit
- Benefits Realisation
- Operational Risk
- Project Planning
- Remediation
- PRINCE2
- TUPE transfers
- Project Management
- Retail Banking
- Service Delivery
- Pension Administration
- Risk Management and Control
- Performance Management
- Mortgages
Steven Ross Summary
- Steven Ross, based in Glasgow, GB, is currently a Head of Contact at Diligenta - a subsidiary of Tata Consultancy Services. Steven Ross brings experience from previous roles at Aptia Group, Mercer UK, Mercer and JLT Group. Steven Ross holds a 2016 - 2016 Other in PRINCE2 Foundation and Practitioner training @ The Chartered Institute for IT. With a robust skill set that includes Service Delivery Management, Banking, Stakeholder Engagement, Stakeholder Management, Business Transformation and more.
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Top Diligenta - a subsidiary of Tata Consultancy Services Employees
Mark Haley
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Old Basing, GB
Karen Kersten
Head of Facilities Management
Peterborough, GB
Phil O'Shiel
Group Account Director Phoenix Group
Manchester, England, GB
Andrew Roberts
Head of Change and Transformation
Larbert, GB
Steven Ross
Head of Contact
Glasgow, GB
Ashish Vig
Head Of Operations
Bradley Stoke, England, GB
Charles McGovern
Head of Customer Experience
Glasgow, GB
Robert McIpd
Head of People Operations and Change
Winchester, GB
Linzi Barnett
Head of Operations and Journeys
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Greg Thomas
Sustainability Director
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Brittany Jones
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