Steven Ross Email & Phone Number
Head of Contact (Director‑Level Operations and Transformation) @ Diligenta - a subsidiary of Tata Consultancy Services
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Steven Ross Location
- Glasgow, GB
Steven Ross Work
- Head of Contact (Director‑Level Operations and Transformation) @ (March 2025 - Present)
- Director of Operations @ (January 2024 - March 2025)
- Director of Operations @ (April 2023 - December 2023)
- UK Admin Contact Centre Leader @ (December 2019 - April 2023)
- Head Of Operations @ (February 2017 - December 2019)
- Commercial Manager and Site Head - Newcastle Contact Centre @ (February 2013 - June 2016)
- Senior Customer Resolution Manager @ (January 2010 - January 2013)
- Service Quality Manager @ (July 2004 - December 2009)
- Various Roles @ (December 1992 - June 2004)
- Life Underwriter @ (August 1988 - November 1992)
Steven Ross Education
- The Chartered Institute for IT
Other (PRINCE2 Foundation and Practitioner training)
2016-2016 - Central College of Commerce Glasgow
(Business Administration and Management, General)
1990-1992 - Cathkin High School 1983-1988
Steven Ross Skills
- Service Delivery Management
- Banking
- Stakeholder Engagement
- Stakeholder Management
- Business Transformation
- People Management
- Regulatory Analysis
- Operational Management
- Complaint Management
- Project Governance
- Financial Risk
- Relationship Management
- Mortgage Lending
- Credit Risk
- Team Management
- Quality Assurance
- Regulatory Reporting
- Oversight
- Financial Services
- Commercial Banking
- Life Insurance
- Underwriting
- Governance and Control
- Risk Management
- Credit
- Benefits Realisation
- Operational Risk
- Project Planning
- Remediation
- PRINCE2
- TUPE transfers
- Project Management
- Retail Banking
- Service Delivery
- Pension Administration
- Risk Management and Control
- Performance Management
- Mortgages
Steven Ross Summary
- Steven Ross, based in Glasgow, GB, is currently a Head of Contact (Director‑Level Operations and Transformation) at Diligenta - a subsidiary of Tata Consultancy Services. Steven Ross brings experience from previous roles at Aptia Group, Mercer UK, Mercer and JLT Group. Steven Ross holds a 2016 - 2016 Other in PRINCE2 Foundation and Practitioner training @ The Chartered Institute for IT. With a robust skill set that includes Service Delivery Management, Banking, Stakeholder Engagement, Stakeholder Management, Business Transformation and more. Steven Ross has 2 emails and 1 mobile phone numbers on RocketReach.
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