Steven Rodgers Email & Phone Number
Principal Customer Success Account Manager @ Microsoft
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Steven Rodgers Location
- Glasgow, GB
Steven Rodgers Work
- 2022 -now Principal Customer Success Account Manager @
- 2020 -2022 Senior Customer Success Account Manager @
- 2019 -2020 Senior Technical Account Manager @
- 2018 -2019 Client Delivery Director- Sector Lead @
- 2015 -2018 Senior Client Manager @
- 2012 -2015 Service Delivery Manager @
- 2008 -2012 Technical Specialist @
- 2000 -2008 Technical Support and Infrastructure Engineer @
Steven Rodgers Education
- ESCP Europe
Global Programme Associate with Honours (Service Delivery Management)
2019-2019 - University of Derby
Advanced Diploma (Service Management)
2015-2016 - University of Abertay
Master's Degree (Information Technology)
1998-1999 - Edinburgh Napier University
Bachelor's Degree (Hospitality Management)
1995-1998
Steven Rodgers Skills
- Service Management/Operations Management
- Quality Management, Risk Management and Configuration Management
- Customer Service Techniques and ability to establish relationships
- Service Improvement Plans
- Business Continuity Planning
- Service Level Agreements
- Analytical Thinking, Planning, Organising and Leadership skills
- Ability to identify goals and objectives and motivate and lead others towards ac
- Windows Server 2000/2003/2008 support, Windows NT/XP/Win7 desktop support
- VMware Certified Professional 4
- Citrix configuration and administration
- Active Directory, DNS, WINS, DHCP
- ITIL
- ITIL v3 Foundations Certified
- KPI Reports
- IT Service Management
- Service Management
- Data Center
- Service Delivery
- Disaster Recovery
- Infrastructure
- SLA
- Change Management
- Virtualization
- Servers
- System Deployment
- Technical Support
- Management
- Project Delivery
- VMware
- Quality Management
- Risk Management and Configuration Management
- Technology
- Planning
- Active Directory
- DNS
- Organising and Leadership Skills
- Windows Nt/Xp/Win7 Desktop Support
- WINS
- Analytical Thinking
- Service Improvement
- Services
- DHCP
Steven Rodgers Summary
- Steven Rodgers, based in Glasgow, GB, is currently a Principal Customer Success Account Manager at Microsoft. Steven Rodgers brings experience from previous roles at Microsoft and Atos. Steven Rodgers holds a 2019 - 2019 Global Programme Associate with Honours in Service Delivery Management @ ESCP Europe. With a robust skill set that includes Service Management/Operations Management, Quality Management, Risk Management and Configuration Management, Customer Service Techniques and ability to establish relationships, Service Improvement Plans, Business Continuity Planning and more. Steven Rodgers has 4 emails and 1 mobile phone numbers on RocketReach.
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